Rating

9.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role is to work my way up to be fit enough for a retail management role. Each year I progress within the retail roles to ensure I understand everyone's responsibility within the retail store. With this knowledge, I am able to help manage our customer expectations by enabling all staff to work to their best ability.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have developed skills within leadership as well as management of task as well as other skills such as people management

    10/10

  • 3. To what extent do you enjoy your programme?
  • I wake up excited for the day as each day presents new challenges and opportunities to better ourselves and processes. I have been involved in various projects and hope to be involved in our strategies going forward.

    10/10

  • 4. How well organised/structured is your programme?
  • The programme is honestly very well set out however due to it being rolled out for the first time.. There are a few issues. One issue being managers unaware of modules and their deadlines so I have fed this back to my team and I know that this will be rectified.

    9/10

  • 5. How much support do you receive from your employer?
  • All the support I need. I genuinely feel spoiled sometimes but this is due to my managers recognising my efforts and allowing me to manage my own tasks accordingly.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Support is always offered and I have actually asked my manager/mentor to enable me to get him more involved with my deadlines of which he's more than happy to help

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It does controlibute considerably but I think there is still room to better link it to the business industry. This could be done via feedback from previous apprentices in similar roles

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Yes.. We support various charities and do 26 mile walks as well as other activities like golf for charity

    9/10

  • 9a. Would you recommend Dixons Carphone to a friend?
  • Yes


  • 9b. Why?
  • Because we are extremely competitive offering the latest technology products and services


  • 10. What tips or advice would you give to others applying to Dixons Carphone?
  • If you like helping people.. Come join us.. We helping people enjoy amazing technology.


Details

Degree Apprenticeship

Customer Service

Wednesbury

May 2019


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