Customer service consultant Review
by Post Office
Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Post Office to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Post Office?
My role is helping customers serving,selling post office products and completing my work. Remain friendly and professional to customers and help all my colleagues and customers with whatever their needs. I also do back office work including cash,balance and preparing for my team talks and training sessions to
Yes I have learnt a lot of new skills including managing and delegating and also my maths and English have developed.
I really enjoy learning new skills and progressing
Brilliant I have a great trainer and line manger
A lot and everyone is involved and helping me realise my potential
Alot my trainer is always happy to help and support me
Because I get to do my apprenticeship through my normal roles and also introducing new roles for me to manage
No
Yes
Excellent employer and great opportunities
To remember they offer a wide range of products and to make sure you listen and take in all information
Details
Level 3 Apprenticeship
Finance
Port Talbot
May 2019
-
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