Branch Manager Review

I am a Manager in a busy high street Post office. On a daily basis customer service is the priority, queue hosting, queries and postage. Behind the scenes I complete rotas, Health and safety, absences, till checks, losses and gains, staff support: observations and coaching, 1-1s and personal development plans

I have learnt to develop existing skills Into categories. I learnt to understand where specific behaviours come from and how to manage them. I have developed the type of manager I have always wanted to be but felt I could not be. I can articulate my reasoning behind my chosen management style.

I enjoyed the fact it endorsed my existing skills and it gave me confidence in the role I have done for a long time. I now feel I can give my team autonomy to grow in a caring environment, I now know how to provide a range of experiences for them to use if they wish.

The course was well structured when online however I learn better by hard copy, picking up and putting down. Revising without a hardcopy was difficult as I had no idea where to start. I would have like the material easier to download in modules rather than each ‘chapter’ one at a time.

I received autonomy to ask for support when needed. I am a remotely managed manager and I independently work in a daily basis. When I needed support there was a lot of people around the business who assisted. They were available for advice, guidance and endorsement of my current skills.

My training provider trainer was brilliant. She understood my needs as a mature learner, she adjusted her words to assist to my way of working. She was adaptable, contactable and extremely supportive. She booted my confidence and at times listed to ‘rant’ about my role as a manager and the constrictions of the working environment

I perform better because I feel I have better ‘words’ to explain my management style and how it works I have confidence that the training I received enforces my choice of management role. This in turn has given my team confidence to grow and develop their style to suit all customers

There are no in branch extra curricular activities if you are remotely managed. The activities that are available are at the main head office locations. It is not possible to join social groups at head office or other locations. My team meet to team build out of work but it is not possible for all the team to attend

Yes

A great all round manager role that enables you autonomy to grow and develop. Independent working that allows all colleagues to find the best way forward. Enhancing you current skills on a way that keeps you ‘You’ . The role is varied , detailed and everyday it challenges you to do better

Be open minded the Post Office is unique, you will never be bored if you work in or for Post Office branches The Post Office offers opportunities to grow and develop regardless of your age. This give you the opportunity to develop if your career developed later. It uses your current skills and enhances them