Phone Shop Assistant at Tesco

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£9 hourly
Review Date:
May 2019

Review Score

10 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


My job role involves me opening up the shop in the morning, making sure all of our prices are legal and accurate, setting up the demo handsets and making sure that no customer information is on them, our computers, or anywhere else in the phone shop. Then I use trade driving methods such as tannoying or handing out leaflets to bring in trade, and when I have customers I help them in whatever way I can, whether that be upgrading their contract, topping up their phone, providing them with advice or showing them how to do something, or by selling an accessory to them.

2. Have you learnt any new skills or developed existing skills?


During my apprenticeship up to this point, I have learnt alot about different types of customers and how to identify them, such as internal customers being my colleagues, and external customer being customers outside of the business. I have also recently learnt how important self evaluation is, as well as getting regular feedback from others to improve my performance.

3. To what extent do you enjoy your programme?


I thoroughly enjoy the programme. I enjoy it because it's simple to do, but if I get stuck my trainer, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], is always available to help and is so friendly and encouraging it makes learning much more fun and easier. I also think the format of the curriculum is fantastic and very easy to use yet very insightful.

4. How well organised/structured is your programme?


The program is very well structered thanks again to my trainer, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], and the programme itself. The programme has goal to acheive by certain points, and my trainer is there to help me reach those goals and when I need it she gives me the motivation to catch up or exceed them if I need to.

5. How much support do you receive from your employer?


My employer is very supportive, especially my line manager, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]. He always give me way above the alocated time to do my work, he gives me opportunities to do above my current job role to assist with my devlopment, for example taking me to meetings discussing the stores figures and asking for my input in how we can improve our figures going forward.

6. How much support do you receive from your training provider when working towards your qualifications?


I receive as much support as I need and I know if I needed more it would be provided. If I ever need help, have questions, or need to move sessions around, my trainer is always available to help me and I haven't had an issue she hasn't been able to solve (yet)!

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I feel it helps me perform better in my role by reminding me of the basics of customer service, but also giving me new tools and knowledge to work with so I can be the best I can be for every customer. It has also given me tools to self evaluate and the courage to ask others for feedback to improve my service for my customers.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Yes, we have lots of activites to get involved with the local community, such as litter picking in the river, assisting at the local carnival and using the money raised from the selling of bags to local charities and clubs to assist them in various projects they may be running.

9a. Would you recommend Tesco to a friend?


9b. Why?

Because the service culture within Tesco is fantastic. Our main focus is to what's best for the customer, not to have the most sales or the fanciest stores. But because we give so much to our customers, they give back by remaining loyal to the brand and returning week in, week out.

10. What tips or advice would you give to others applying to Tesco?

Be yourself, use your natural people skills, allow people you trust within work to give you constructive feedback on areas you can improve, and give your best in whatever job role you find yourself in. I joined Tesco as a 17 year old student and because I put in hard working I am about to become a phone shop manager.

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