Rating

8.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I work in different departments of the Company (Warehouse in Newark) and my job includes doing audits and making sure that the other operatives follow all the processes. Also, one of my jobs are checking for damaged stock and that the correct procedures have been followed. I also update spreadsheets and fill in the logs made for our department.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • In my job I have learned a lot of new things and gained a lot of experience. I have been trained on several processes in the warehouse like I have gained an MHE licence, have been trained to use a truck to do jobs like picking, moves and putaways. I have also improved on my skills with using spreadsheets.

    9/10

  • 3. To what extent do you enjoy your programme?
  • 9/10

  • 4. How well organised/structured is your programme?
  • 7/10

  • 5. How much support do you receive from your employer?
  • I received a lot of support from my employer, especially from my managers and specialists. They were also helpful and welcoming to ask questions and to go to them if I ever had any issues. My manager was also very helpful with making sure that I completed all my modules on time and to a high standard.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I received a lot of support from my training provider. I met with my assessor at least once a month and I could always email or call to ask any questions I had. I also received a lot of help from them when preparing for my final end assessment as well.

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • 9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • My employer provides many different extra-curricular activities. There are family days, Peak parties, Christmas dinners and our Company has a football team. We have a special team that organizes all different types of events and raises money for charity. This team also has a raffle after every payday that everyone enjoys.

    9/10

  • 9a. Would you recommend Dixons Carphone to a friend?
  • Yes


  • 9b. Why?
  • This Company is very large and there are different departments where everyone can find something that would suit them. Managers are very welcoming and help with every task that you as an apprentice would have to accomplish. You can gain a lot of experience and you feel like part of the team.


  • 10. What tips or advice would you give to others applying to Dixons Carphone?
  • Don't be scared that you have no experience in working in a big warehouse. It can seem a little overwhelming at first, but everyone is very helpful and training is to a very high standard. Also, I would suggest to take part in any events that are organized because it is always fun and a very good time.


Details

Level 2 Apprenticeship

Customer Service

Newark-on-Trent

May 2019


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