Customer Assistant Review

I work within the Dotcom department and it is my job to pick, pack and sometimes deliver a customers shopping to their homes. Being on the shop floor for my entire shift I am also required to serve our in-store customers and ensure that their needs are met. I am expected to achieve my daily target pick rate to ensure I am delivering the best type of service to both my internal and external customers and also ensure productivity is on the increase both within my department and across the store.

I have recently learnt how to serve different types of customers in different ways whilst still remaining confident and friendly to all. I have learnt to adapt my approach to suit different needs and wants and have further researched a different approach formed from recent feedback from my management and my peers. I have also received feedback from my loyal customers who also help me to improve my approach on a daily basis.

I enjoy the time that I have allocated to research and learn what goes into fantastic customer service and the different ways Tesco reach out to their customers to gain their loyalty. I have enjoyed also gathering the opinions of both my customers and my peers on how my store is run and how our many initiatives impact their lives and the lives of those around them and in the community.

Due to the Easter holidays and my own personal upcoming time off my progression has slowed and I have not been able to perform to the best of my ability as the lack of time being allocated to my learning each week has declined. On many occasion I have carried on my learning at home to ensure that I am getting the most out of this programme as I have enjoyed every second of my learning and the new skills that I am discovering. The consistency from my trainer has been nothing short of excellent. The support I have received from Karen has been extraordinary as she has gone above and beyond to ensure that I am comfortable and happy with the structure of the programme and ensures that I have all the relevant information to get to end point assessment.

Support my my employer is hit or miss. Some days I am allowed my allocated time due to the succession of the morning pick, however recently we have experienced a rise in absence and holidays which means I am receiving little to no time to complete my learning each week. This is something I will be discussing my trainer next week in hopes that we can come to a conclusion with my department manager.

My trainer provides me with support whenever I need a little boost. I know that she is there at the end of the phone whenever I need her. I also consider the online accessibility to be nothing short of perfection when it comes to helpfulness as the comments section under each task can often answer my questions in regards to confusion about what the task is asking from me.

As said before, I have learnt a new way to serve my customers through the use of customer profiling. I feel as though the work sheets and information provided have encouraged me to put my learning into practice on the shop floor. I find myself having regular conversations with certain customers (internal and external), and I am also taking more time out of my day to ensure that they are comfortable and happy at all times. I am taking into consideration the customer journey at all times and ensuring that there are no heath and safety implications in the way that will stop my customers experience to be a positive one.

I have had the opportunity to get on board with the activities within the community such as the litter picking and bags of help schemes. I have also had the opportunity to create a profile on a social networking platform to increase the communication within my department. This ensures that everyone in my team can retract the same relevent information from out management on a day to day basis.

I have had the opportunity to get on board with the activities within the community such as the litter picking and bags of help schemes. I have also had the opportunity to create a profile on a social networking platform to increase the communication within my department. This ensures that everyone in my team can retract the same relevent information from out management on a day to day basis.

Yes

Tesco has many opportunities to progress into something further. They have many training opportunities in other departments to further your skills both hands on and from a customer service perspective. They have many overtime slots available to gather experience from all sides of customer facing jobs and management will fully support your decision to go above and beyond for your customers.

Like any retail job, be prepared to work for what you want. Expect to start on a small contract and build your hours up to suit your lifestyle. Expect to be thrown into the deep end to show off your skills but know that you will never be forced into doing something that you do not wish to do. Finally, enjoy yourself. Our customers are friendly and enjoy seeing a happy team of staff that are willing to help and listen to their customers.