Technical Support Apprentice Review

by Fujitsu

Best Apprenticeship Employer

Rating

8.3/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Technical Support Apprentice My daily tasks include 1st, 2nd and 3rd line support for one of Fujitsu's buisness units. I'm also responsible for the internal computer systems that support the buisness unit. On the side I also help out with projects; designing and implementing new systems into the internal services for the buisness unit. My everyday job is always different, never boring and always things to do.

9/10

2. Have you learnt any new skills or developed existing skills?

Since being here I have learnt alot from me colleagues on how to look after large systems. Along side the apprenticeship I am working towards a Cisco CCNA.

10/10

3. To what extent do you enjoy your programme?

It is a highly enjoyable role as each day is different. My expectations were met and blown sky high here. The company is brilliant at looking after everyone.

8/10

4. How valued do you feel by Fujitsu?

My manager is a great person and is always level headed no matter what the cituation. Internaly I get alot of exposure to the SLT team and the congratulate me on good work, I also know afew of them personally now.

10/10

5. How well organised/structured is your programme?

My induction and inital trianing was handled very well and I'm at the same hierarchy as everyone else in my team however now one year has closed the structured training in the team has dropped off, however this might be because of what the team does and is responsible for.

6/10

6a. How much support do you receive from your training provider?

At the start of the apprenticeship it was really good with regular weekly meetings. Now its tailed off and its every 3-4 weeks we get a meeting. This is most likely becuase of the school summer holidays though.

4/10

6b. How much support do you receive from your employer?

Everything I need from Fujitsu training wise and around the work place is sorted no questions asked.

10/10

7. How well does your salary/package meet your costs?

Considering the role its very good, my travel costs from work to other locations I can claim back on.

10/10

8. Are there many opportunities outside of work?

Until the apprenticeship is over there are not many other opportunites.

8/10

9. Would you recommend Fujitsu to a friend?

Yes