Customer Relationship Assistant Review

calling customers to see if they are eligible for a post office mortgage. this may include occasionally talking to branches and making them aware of other financial the products the post office provides. Included for both of these tasks is the accurate logging of activity information, basic time management and DPA

I have learnt how to use excel, this includes both simple and complex formulas and how to use these on a spreadsheet. I have also learnt more in depth knowledge's of mortgages, such as why you would want one, who would want one and the different mortgage products that are available.

I really enjoy my apprenticeship because its teaching me the importance of customer service as well as how to provide this at a high quality. I am able to implement what I have learnt into my day to day role which has ultimately seen an improvement in my yearly review within my job role.

it has clear modules set, with clear tasks. there is slight confusion as their is several systems you need to use. and when arranging a meeting with your tutor you get an automated response which is not always correct. however they are flexible in the meetings, it can be done face to face, telephone or email.

I receive lots of support from my employer. my deputy team leader is also doing an apprenticeship so she is able to support me with how to learn. and my contact centre manager always helps me with more in depth knowledge if I want to learn further on a subject.

When I see my training provider she helps with my confidence and makes me aware of how well I am doing. we sometimes have trouble with communication in regards to keeping up to date, I think she sometimes misses my emails. however in general she is very supportive and will work around me if needs be

Customer service is vital in my role as talking to customers is our main task daily. Having knowledge as to why its important and skills to provide the best quality service will help my role. this has already been shown as in my yearly review I got that I am performing above average.

Occasionally in summer Post Office Limited will put on cricket matches, but this is subject to business needs. there is an internal social network called yammer where you can interact with other colleagues. there are also fundraising and awareness days where people from other offices move to different departments to share knowledge.

Yes

I like working within the Post Office because it is very "family" oriented. Everyone respects each other and has a good sense of community. They are very supportive in career progression and personal development, whether this is internal or external. I genuinely feel like there is job security here also.

Look into the business and be aware of the products - there is more than you expect and not everything you are aware of. Be open minded, there is a lot of training but it is worth while in the end. And work hard, if you work hard and show you care you will be rewarded.