Delivery, Support Network Engineer Review

As part of the Wi-Fi team I monitor the state and connectivity of routers, switches and APs. if there are some issues I will complete commands on them using secureCRT and if appropriate, I will contact the customer to reset the router/AP or book an engineer to investigate the issue.

I have developed skills in communication as before my apprenticeship, I was not very confident in being on the phone and talking to customers/engineers, so I have improved my skills and confidence in that. I have learnt skills in some of the systems which I use on a day to day basis.

I am enjoying my apprenticeship a lot as I am gaining new skills and am also improving existing skills which I believe is great for my development in my apprenticeship and will be very helpful for when I finish my apprenticeship and assimilate to another area wherever that may be.

I believe my apprenticeship is well structured as I have been receiving lots of training throughout my day to day role which have helped me to learn many new aspects of BT and what we do here. I also believe having a study day straight after university helps as the work we have done is fresh in our mind.

I receive lots of support from my employer in terms of my day to day role. if I need any help with anything then there are always people around me that can help me to solve any problems I may be having with work that I am struggling with or want to learn about.

I receive lots of support from my training provider when working towards my qualification as after every lecture, I am sent the whole presentation from the lecture we have just been in. this gives me the chance to go over the whole lecture and make my own notes in my own time.

I think my qualification through my training provider very much helps me perform better in my day to day role as some of the content we learn at university can be used and put into practise when working as part of the Wi-Fi team which helps me to be successful.

there are always extra-curricular activities to get involved in at work. I also try to get involved with as many as I can. So far I have been involved in, a table tennis tournament, a FIFA tournament and pub visits with other apprentices. Coming up there is also a dodge ball tournament i will get involved with.

Yes

I would recommend BT to a friend as I believe it is a great apprenticeship for young people who have finished there a levels and are looking for a job which is going to kick-start their career in IT and telecommunications while using studying for a degree as part of the job.

The tips and advice I would give people applying to BT are to prepare well for all of the interviews that you come across as part of the application as this will give you a great chance of succeeding, also prepare well on BTs values and other relevant information for the assessment centre.