Apprentice Service Controller Review

My job title is apprentice service controller and some of my daily tasks and responsibilities that I carry out are raising purchase orders and invoices for customers, managing the network rail account by providing quotes for customers and selling and transporting hardware parts, completing renewals for different companies such as AG Barr by renewing there warranty that they have on there kit for further years and also completing bids for different companies such as Argos and trans Pennine express which includes completing recycling costs, transporting costs and configuration and logistics

While i have been at fujitsu i have started studying towards a business admin level 3 qualification which is an internal training course provided by an external provider. I have montly meetings with my college assesor and i have developed my personal and professional skills such as communication skills when dealing with customers and how to lead and engage in conversations.

At fujitsu the work that i do is somewhat what i expected in the aspect of managing accounts and selling products to customers, the team that are in the office are all very friendly and helpful and they help to show you different skills. It did meet my expectations of what work would be like in the business/ IT sector and i am enjoying working for fujitsu.

At Fujitsu i feel appreciated by my line manager for the different work that i complete and i gain recognition for doing something. The internal recognition however by senior managers is somewhat mixed as many of them dont know who you are or what you do and although we have roadshows and meetings every 4months or so where we find out about how well we are doing, we rarely hear news on what is happening or who has done what. I get alot of involvement with tasks within our team getting involved in different accounts and activities but there isnt as much involvement from other managers.

My programme is fairly well organised, i had an induction when i first joined from my manager and from my apprenticeship assessor and i get training support from my manager and from some other service delivery managers around the country helping on different tasks i complete aswell as my apprentice assessor. I have monthly meetings with my mentor about how i am progressing and to make sure that all work i have been set has been completed.

My training provider comes in every month to have a monthly catchup and assess the work i have completed and set me new work to complete. The accessibility of support from my training provider is via email which is normally responded to fairly fast and my assesor is normally supporting towards me to help me and gives me help with general problems.

The support that i receive from my manager is generally good and he usually assists me with any problems i may have at work or anything i need help or guidance with in terms of work or tasks that i am completing. The accessibility of support i have is generally good as everyone around me in the office are more than helpful and assist you on everything and anything that you ask them for help with and they have a very good attitutde in the office towards supporting you.

The salary that i get meets my cost very well as it allows me to pay for my different living costs that i have to pay out and it also covers all my travel costs of getting to and from work each day and also when i have to travel around the country to different offices when needed. It also supports my daily and social costs and allows me to go out and do what i want and spend what i need.

There are quite a lot of opportunities outside of work. There are many company events that occur such as roadshows every 3/4months around the country that you can travel to. There are also different company activities for apprentices to get involved in such as the apprentice forum each november down in london to attend and a voluntary £1 challenge for macmillan to take part in.

Yes

Fujitsu is a friendly environment in the office and there are many managers and experienced colleagues around the country that are more than happy to help to train and develop your skills. It also offers some very good opportunities for work and gives you some good experience and work knowledge when managing different accounts and completing a variety of different tasks.

When applying to work at Fujitsu you will need to send in a good CV and a cover letter to help you to have a chance to get through to having an interview. There are assessment days such as when you have to complete exams for your apprenticeship and when you are wanting to gain a higher rank such as a service delivery manager. It also gives you many opportunities and experience of working with different accounts and customers and how to handle different situations.