1. Please give an overview of your role and what this involves on a day-to-day basis:
Housekeeping - mainly just cleaning. I would have to do deep cleans on the rooms that people had moved out of and services of the rooms that people were staying in. Unfortunately these were pretty much the only activities that I did, and would have to work at top speed as the housekeeping team is extremely small in the hotel that I stayed in.
2. Have you learnt any new skills or developed existing skills?
This was actually my second cleaning 'job' so I already had most of the necessary skills, but they were developed and I gained an appreciation for cleaning rooms of a different layout. However, no training was provided and as previously stated the only activities that I did were various cleaning tasks so not many skills were picked up.
3. To what extent do you enjoy your programme?
I did not hugely enjoy it however I did appreciate that it was always going to be physically demanding and I recieved satisfaction from this. However, I was the only person in the team to have english skills to a high level and there felt slightly excluded and everyone else was a native Polish speaker.
4. How valued do you feel by Marriott Hotel?
It was clear when working there that I was as needed as every other member of the team, the high pressure and workload that they gave me reflected this, though it was not recognised in other ways. Managers and team members did thank me for my help and that made me feel valued.
5. How well organised/structured is your programme?
There were points where I was sitting in a chair waiting for over an hour to start, which was frustrating considering I had to wake up at 6.30 to get there on time. There was no training or induction, I was thrown in at the deep end as I had previous experience and there was nobody to spare who could train me. I watched members clean rooms twice as 'training', and there was no meetings with my team or communication at all really as they did not speak english.
6a. How much support do you receive from your training provider?
As previously mentioned, communication was not present due to the language barrier. However, I do feel that if i needed support I could have asked for it from someone. Furthermore, they took into account that I was not a trained professional and I was allowed to leave early if I was tired.
6b. How much support do you receive from your employer?
I never had contact with anyone outside my team.
7. How well does your salary/package meet your costs?
Pay was very good, as at the time I was living with parents and not paying rent or food money. Travel costs were not too steep and most of the money was saved for the future. However, the location was difficult to reach by public transport with the nearest bus stop being over a mile away.
8. Are there many opportunities outside of work?
Work related there were not many, however there was posters up for a quiz night etc to get us involved. I prefer to spend my free time pursuing my own interests such as playing guitar, playing video games, and spending time with my friends and family.
9a. Would you recommend Marriott Hotel to a friend? *
9b. Why? *
If the person knows what they are in for, they will recieve good pay and job satisfaction. There are also many roles which someone can take in the hotels, from front desk to technical support. Furthermore, free lunch and hot drinks are provided which is amazing for people trying to save money. Also, the hotel is beautiful and guests seem to genuinely enjoy their stay.
10. What tips or advice would you give to others applying to Marriott Hotel? *
I actually went throught an agency and therefore am not sure what I can comment concerning the Marriott Hotel. However, for the agency I just had to send over my CV and interest for the job, and then when I was accepted I had to send proof of address, proof of identity, and proof of national insurance.
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