SAP Service Delivery Analyst Review

by Fujitsu

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

SAP Service Delivery Analyst, Administration of currently SLA's with the ability to determine a potential mitigation where applicable using our own tool known as TFS. I also generate the monthly reports for two of our key accounts which involve work recieved, completed, potential scope of work, money spent and how the work is shared between UK and FCI. I interact daily with the SAP Service Delivery managers for many accounts as I aim to gain an understanding of different ways to approach accounts and gel them to become a better service delivery manager. I also interact with one of our most important clients daily checking on if they are satisfied with the current service, and providing them with explainations from the team and ensuring we provide a quality service.

7/10

2. Have you learnt any new skills or developed existing skills?

My knowledge in excel has tripled, and my basic computer knowledge is always growing. I am now able to understand LEAN thinking and hold sessions to help solve workplace issues. I also now have a basic understanding of ITIL and aim to gain certification in both of these areas. I am also recieving internal training in SAP Logsitics and will be involved in projects in the future due to my understanding.

9/10

3. To what extent do you enjoy your programme?

The work provided by First4Skills is easy to understand and explained well by my tutor. He makes the work i need to complete combatible to my daily job so I can relate it to my everyday job which helps me understand it more.

8/10

4. How valued do you feel by Fujitsu?

I feel very valued, as apprentices we are constantly told how well we are doing and what an impact we are making for the company on all levels of management, from Directors to Line Managers.

8/10

5. How well organised/structured is your programme?

Very elabourately structured.

8/10

6a. How much support do you receive from your training provider?

He is always there if i need advice or help on training, its a real credit to himself and the company he works for.

10/10

6b. How much support do you receive from your employer?

They are always there to help direct my though it the right direction if i need it and there to proof read my work to make sure it is of a high standard.

10/10

7. How well does your salary/package meet your costs?

7/10

8. Are there many opportunities outside of work?

5/10

9. Would you recommend Fujitsu to a friend?

Yes

9b. Why?

10. What tips or advice would you give to others applying to Fujitsu?

Be professional, yet be yourself and show that you are a forward thinker and not affraid to have an opinion; as the company is always looking to develop with the changing times.