Team Leader Review

by Civil Service

Rating

3.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a team leader, managing a team of 8 front line staff in a call centre environment.

2/10

2. Have you learnt any new skills or developed existing skills?

I have a better understanding of HR process, and excel/ word skills.

4/10

3. To what extent do you enjoy your programme?

I initially applied for cyber security, ended up placed in business admin. Was led to believe that I would have opportunities and see other areas of business. Have been stuck in same role, don't feel like I'm going anywhere.

1/10

4. How valued do you feel by Civil Service?

They were not prepared to take on an apprentice when I started, I feel like I have been chucked into a job role and forgotten about.

1/10

5. How well organised/structured is your programme?

Spent the 1st 3 months without anything to do as no structure or plan, just e-learning on CSL.

1/10

6a. How much support do you receive from your training provider?

My 1st tutor from Capita gave no support, to the extent that I lodged a formal complaint. My 2nd tutor has been very supportive though and helped me through difficult times.

8/10

6b. How much support do you receive from your employer?

Don't feel that they realise that I'm on an apprenticeship, don't expect to gain the HO competencies that I believed was the purpose of this apprenticeship. Did not receive a senior management mentor that was meant to be part of the apprenticeship.

1/10

7. How well does your salary/package meet your costs?

Good, more than expected.

10/10

8. Are there many opportunities outside of work?

Not that I am aware of.

1/10

9. Would you recommend Civil Service to a friend?

9b. Why?

Poor organisational skills, lack of communication between departments.

10. What tips or advice would you give to others applying to Civil Service?

Application process is very strenuous, took close to a year. Incredibly stressful not knowing if you had a job or not. Turned down other job offers whilst waiting. Didn't realise that if already in employment you will be required to give notice, couldn't drop everything. Believed that I would be doing a vocational apprenticeship, did not expect the HNC aspect with essay writing on top of your job role.