Complaint handler Review

by Barclays

Best Apprenticeship Employer

Rating

6.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I deal with complaints each day this requires me to be efficient and work as part of a team and by my self

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt quite a lot of new skills and developed my existing skills

    8/10
  • 3. To what extent do you enjoy your programme?

    • I do enjoy the programme I have learnt quite a lot

    6/10
  • 4. How valued do you feel by Barclays?

    • 6/10
  • 5. How well organised/structured is your programme?

    • we was told the apprenticeship would be 12 months then to be told it would be 18 months. Also there was no clear indication of the criteria of the profolio we have to build

    2/10
  • 6a. How much support do you receive from your training provider?

    • I receive lots of support from my training talent coach Angela

    10/10
  • 6b. How much support do you receive from your employer?

    • We receive support from our employer

    10/10
  • 7. How well does your salary/package meet your costs?

    • We was told we could become permanent member of staff after 12 months but then we was told 18 months this interferes with out salary increase

    5/10
  • 8. Are there many opportunities outside of work?

    • N/a

    1/10
  • 9. Would you recommend Barclays to a friend?

    • Yes

  • 9b. Why?

    • Good business to be a part of and there are lots of opportunities to take advantage of

  • 10. What tips or advice would you give to others applying to Barclays?

    • Prepare well for the interview

Details

Level 3 Apprenticeship

Accounting, Finance

North West

March 2017

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