Customer Service Level 3 Apprenticeship at Nielsen

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About Nielsen

Nielsen is a world-leading provider of market information, data, measurement and intelligence. Nielsen studies consumers in more than 100 countries, giving our clients the most complete view of trends worldwide. No other organisation in the world knows more about consumer behaviour and what people are watching and buying.

Why Choose a Nielsen Apprenticeship?

An apprenticeship with Nielsen gives individuals an opportunity to both continue their education whilst working within a market-leading organisation. All our apprentices are guaranteed a role upon completion of their apprenticeship.

Founded on the principles of integrity, honesty, fairness, respect and reliability, Nielsen is a place where you can be yourself, make a difference and grow.

What We Look For in Apprentices

Studying for an apprenticeship whilst working in a fast-moving industry like ours can be demanding and challenging, but the hard work pays off. We look for individuals who are customer focused with a desire to ensure customer satisfaction.

You will have plenty of drive, passion and self-motivation that can bring innovative ways of thinking to a team. You’ll need excellent communication and teamwork skills and be able to organise a varied workload.

We believe in making things Open, Connected, Useful and Personal and are looking for people that are aligned with our long-standing Nielsen values.

The Customer Service Level 3 Apprenticeship

This apprenticeship focuses on key concepts of customer service and how to apply this knowledge to the workplace. Start developing team-leading skills and improve your understanding of more complex customer service matters.

An apprentice will work full time in our Client Service Online team as a Customer Service Professional to assist our clients with data and software queries. This will include attending college and allocated study time within working hours.

The apprenticeship is based full-time in Nielsen’s UK head office in Oxford and a local Oxfordshire College.

The course duration will be 2 years with a combination of multiple choice exams, coursework, presentations and an end point assessment.

Entry Requirements

In order to be eligible to apply for this apprenticeship, you must have or be predicted to achieve 5 GCSEs A-C or 1-4 or equivalent, including English and Maths.


  • Starting basic salary £11,000
  • A guaranteed role upon completion of your apprenticeship
  • Gaining a nationally recognised qualification
  • Earning while you learn
  • Working alongside experienced staff to gain valuable skills
  • Full employee benefits including pension, healthcare and everyday
  • 25 days holiday per year plus an option to buy more

How to apply

To apply for this role and to find out, please click on the apply button below.

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