Customer Service Apprenticeship - Leicester at Centrica British Gas

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About Centrica British Gas

Centrica plc is a British multinational utility and services company and its principal activity is the supply of electricity and gas to businesses and consumers in the United Kingdom, the Republic of Ireland and North America. It is the largest supplier of gas to domestic customers in the UK, and one of the largest suppliers of electricity, operating under the trading names Scottish Gas in Scotland and British Gas in England and Wales. It owns Bord Gáis Energy in the Republic of Ireland. It is also active in the exploration and production of natural gas; electricity generation; and the provision of household services including plumbing.

Customer Service Apprenticeship - Leicester

Excellent Starting Salary, £18,561 from day one rising to £19,573 after successful completion of your apprenticeship, plus an excellent benefits scheme that will suit your needs from Pensions to Shopping Vouchers available

Here is your chance to train as a Customer Service Advisor through our fantastic and industry leading apprenticeship scheme and come on an exciting journey with us, helping people today and securing energy for tomorrow.

The Role

As an Apprentice Customer Service Advisor at our Aylestone Road Contact Centre, you could play your part. You’ll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together.

This Apprenticeship could be the start of your new career with a real purpose, so if you want to develop new skills or it time to change your direction, and wants to gain some real qualifications or it’s your first foot on the career ladder this has got to be one of the best opportunities available.

You’ll be responsible for resolving a range of enquiries from our residential customers politely and efficiently – whether that involves sending out an engineer to deal with an emergency or arranging an annual appliance inspection. You’ll take ownership of each call, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers’ trust. At the same time, you’ll be promoting our groundbreaking products and services.

Everyone who calls us needs us, and some of our customers are very vulnerable. As their first point of contact, you’ll make a difference to their lives, so it’s a job with real purpose and satisfaction where your compassion for customers and providing great service will be all important. If you’ve got outstanding interpersonal skills and take pride in giving your best, our comprehensive training will give you the knowledge to deliver a first-class customer experience.
The Customer Service Apprenticeship is part of a UK wide scheme aimed at increasing your work based skills It is a 13 month Level 2 Customer Service Practitioner Apprenticeship, which on successful completion, will allow you to become a Customer Service Advisor.

About You

Your journey will begin with 60 days of induction learning, before progressing to on the job learning throughout the 54 weeks programme. Support will be on hand through your apprenticeship journey and this will continue throughout your career with British Gas. There will be a requirement for you to do some study in your own time, and to be committed to completing the apprenticeship, to achieve the Level 2 Customer Service Practitioner qualification.

What You Can Expect From Us

Competitive salary, you will benefit from a quarterly performance related bonus, pension, share scheme, 23 days holiday plus bank holidays, and a host of flexible benefits which can be tailored to suit your lifestyle. In short, our apprenticeship offers you the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.

Apply now and make the first steps into your new career.

British Gas is a leading energy company and part of Centrica, a top 30 FTSE 100 company, so there will also be plenty of opportunities for career progression.

Office location: British Gas, Aylestone Road, Leicester, LE2 7QH

Please be aware that all offers of employment for this role are subject to a background check, including criminal and financial checks.

How to apply

To apply for this role and to find out more, please click on the apply button below.

Please upload a supporting statement explaining in 200 words or less why you want to be considered for the role of CSA Apprentice in British Gas and why you believe you will be the best candidate for the role. Please include any volunteering you have done, previous work experience and career aspirations. Please upload your document to the CV section of your application.

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