Claims Apprenticeship - Glasgow and Leeds at Direct Line

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About Direct Line

Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Claims Apprenticeship - Glasgow and Leeds

We are looking for Apprentices to join our Claims department for a 2 year apprenticeship programme in Glasgow and Leeds. We have roles within our Home, Motor and Damage Management Claims Departments, please see details below.

As well as gaining practical on-the-job experience within our claims team, you can achieve Level 3 Chartered Insurance Institute (CII) qualifications -- studying General Insurance and Insurance Claims Handling.

Home and Motor Claims Apprentice

The Home and Motor claims teams assist our customer through the initial registration of their claim. It is not always easy, as customers can often be upset or in stressful situations. So you’ll need to take the time to talk through the claim whilst gathering accurate information and ensuring you are being empathetic and understanding to the customer’s situation. The role has real variety as it works closely with the customer and third party suppliers daily.

Damage Management Claims Apprentice

As a Motor Damage Claims Handler you will be responsible for pro-actively managing a motor claim following from the initial registration through to settlement of the claim. You will be dealing with Policyholders as well as Third Parties throughout the process, keeping your customers up to date with any progress.

Upon completion of the apprenticeship, you will secure a permanent, full-time position within our Claims department – subject to your performance and completion of studies.

Key Skills

  • Good verbal and written communication skills
  • Adherence with all company processes and procedures
  • Basic level of numeracy and literacy
  • Respect for confidentiality
  • Attention to detail
  • Ability to meet deadlines
  • Good time-keeping

How to apply

To apply for this role and to find out more, please click on the apply button below.

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