Identity & Cloud Collaboration Apprenticeship Programme 2022 - Surrey, UK

by Fidelity International

8.7/10

Job Details

11th March 2022
Competitive
Apprenticeship - Advanced Level (Level 3)
Digital Media & IT
Surrey

Identity & Cloud Collaboration Apprenticeship Programme 2022 - Surrey, UK

Introduction

At Fidelity International, we see our apprentices as a vital part of our business. We’ll give you the support and training you need to succeed, whilst gaining a qualification. In return, you’ll help us deliver world class services and become highly knowledgeable about our business.

The Technology function provides IT services to the Fidelity International business globally. These services include the development and support of business processes and applications that that underpin our revenue, operational, compliance, finance and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

If you are passionate about delivering change in a technological world and would like to be part of a team who makes Fidelity a great place to work, look no further.

What you’ll be doing

We don’t expect you to come straight in and know everything about what we do. Whatever you’ve studied, we’ll help make sure you get the most out of your time with us.

As an Identity & Cloud Collaboration Apprentice, you’ll have a varied role. Reporting to the Senior Technical Manager, you will be a member of the Business Support Team with a primary focus on the Identity & Collaboration service (this includes Exchange, Active Directory, Azure AD, & O365 Services).

Responsibilities will be wide ranging, including managing and coordinating Service Improvement initiatives, disaster recovery testing and planning, being part of the 24x7 on call rota and supporting with technological change management.

Key responsibilities:

  • Work with the Senior Technical Management, Product Owners and Project Managers to assist with the implementation and upgrading of technology at Fidelity.
  • Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing products.
  • Supporting employees with any problems and queries relating to technology.
  • Good teamworking abilities, with lots of communication with different employees around the world.
  • Build and use knowledge of PowerShell, Python, Terraform and other scripting languages

What we look for

We’re looking for people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development. During your apprenticeship, you will gain important insights and skills which will prepare you well for your future career, as well as learning from some of the best in the industry.

  • You don’t need to have an IT related background, but an interest in people, customer satisfaction, computing, systems and engineering are attributes we admire.
  • You will have the ability to build rapport and networks with fellow employees internally and customers externally and will look for new ways to improve the services we offer through showcasing Fidelity’s values of integrity and trust.
  • You’ll be highly energetic and inquisitive with a creative mind and will continuously look to identify new ways of working and solving problems.
  • We value candidates who still have an interest in learning and who want a career that rewards them financially as well as with job satisfaction because we’re investing in your career for the long-term
  • You’ll have a keen interest in learning new technologies with good attention to detail.

We welcome applications from students from all educational backgrounds. If you’re inquisitive and ambitious, an apprenticeship at Fidelity could be a great opportunity for you.

As a minimum requirement you’ll need to:

  • GCSE Grade 4 or above in English and Maths and a Further Education qualification (A Levels, BTEC, IB etc.)
  • Be available to join us in September 2022
  • Have good computer skills (knowledge of Microsoft Word, Excel and Power Point preferred)
  • Have excellent communication skills
  • Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

Training and Development

Over your two-year apprenticeship programme, you will be based in our Surrey offices, where you’ll not only learn how our operations team contribute to making our organisation work seamlessly, but also build your knowledge of the wider business.

You’ll start your apprenticeship with a mini induction during which we’ll introduce you to investment management and how it fits into the City. After that, there are many more ways to develop your skills as your apprenticeship progresses.

At every stage, your development will be underpinned by the best apprenticeship training and professional certified courses.

Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.

Social and networking events will help you get to know our people and culture. All the while you’ll be learning on the job, working to clear goals and understanding your own potential.

Future Opportunities

During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities if that’s what you’re looking for.

About Fidelity

Fidelity International is a privately held, global asset management business with the aim to help our clients fulfil their financial goals.

We are dedicated to delivering the Fidelity experience to a wide range of clients from individuals, directly and through financial advisers, to large companies, institutions and governments. Helping clients to save for retirement and other long term investing objectives has been at the core of our business for nearly 50 years.etter world too. We recently handed over a new school and healthcare centre to local communities in Tanzania and Malawi.

How to apply

To apply for this programme and to find out more, please click on the apply button below.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.


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