Customer Support Apprentice

by Sage

Top Employer

Job Details

£12,000 - £13,999
Apprenticeship - Intermediate Level (Level 2)
FMCG & Retail
Newcastle upon Tyne

Customer Support Apprentice

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!

Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.

Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description

We’re looking for apprentices to join our Customer Support team in Newcastle, who can provide fantastic support to our customers, solving problems and adapting their style to suit the needs of the customer. As part of the Customer Support Apprenticeship you will receive classroom training to learn about our Products, and join our extensive coaching plan (with a little fun along the way) which will give you both the confidence and skills to succeed in your role at Sage.

Key Responsibilities

  • Speaking to our customers to deliver a structured solution with confidence.
  • Demonstrating and delivering exceptional problem solving and trouble shooting skills
  • Ability to ask the right questions to gain an understanding of the customer's business
  • Generating leads for our sales department by recommending alternative product/services that could save the customer money and time.
  • Thinking on your feet and quickly researching answers to customer queries.

At the start of your apprenticeship with Sage you’ll have an induction period where we’ll support you transitioning into your apprenticeship and working environment. You’ll meet apprentices across the business and get involved in some exciting team building activities. You’ll learn about our range of products and be part of a working group to generate new ideas to build your confidence. You’ll also spend time with your qualification assessor, so you know what is expected of you in your role.

During the first 6 months of the learning process post training, you will be assigned a mentor. We’ll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You’ll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together. We’re passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we’re here.

Assessment Centres will be held between March-June 2022, with successful candidates starting the role on October 3rd 2022.

Starting salary is £12,000 and you will receive your level 2 Customer Service qualification at the end of your course. Most of our CS Apprentices thrive during their time at Sage and go on to become qualified Customer Service Advisors, earning around 24k, after just 2 years! There are also other apprentice opportunities you can undertake after, should you wish to explore other areas of the business.

Everybody is welcome at Sage! If there is anything we can do to accommodate any reasonable requirements at video interview or assessment centre stage, please do let us know!

Come and join the amazing Customer Service team in October, and be a part of something big!

About Sage

Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Be Sage, build on.

How to apply

To apply for this programme and to find out more, please click on the apply button below.

1. Apply online with CV
2. Complete screening
3. Complete video interview (You will receive a link to complete a video interview within 1 week of applying)
4. Attend Assessment Centre

If successful, you would join our Apprentice programme in December 2021/January 2022.

If you require any additional support/special accommodation during your video interview or at Assessment Centre stage, please email

***Role is based in our Newcastle office***

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