Level 3 Digital Support Technician Apprenticeship

by The Walt Disney Company

Job Details

27th February 2022
Apprenticeship - Advanced Level (Level 3)
Digital Media & IT

Level 3 Digital Support Technician Apprenticeship

Start date: September 2022

Join Disney for a challenging and rewarding Apprenticeship!

During an Apprenticeship at Disney, you will get the chance to work side by side with industry leaders while you study towards your apprenticeship qualification. You will gain valuable skills working within one of the strongest family of brands on a global scale while building lasting connections. Imagine that!

The Walt Disney Company Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

About The Apprenticeship

As a Digital Support Technician Apprentice you will be immersed within the Digital Operations team in EMEA. This team provides first line technical support, system administration, best practice advice and liaison between business and other technical teams for Disney digital products and the variety of publishing systems that support them.

As a Digital Support Technician your daily activities will centre on supporting web producers across all lines of business. This will include carrying out CMS user management and other tasks requiring admin-level access to our CMS system. You will support new website builds by assisting the senior tech producers and supporting producers and designers on the technical aspects to complete a build.

You will assist the senior tech producer with bug and issue investigations that are reported by content producers, and log these in the issue reporting tool. You will assist Disney Studios department on domain management and uploading movie trailers into our asset management system.

You will be given full support and training via the Apprenticeship programme and our supportive managers.


  • Must have achieved / be on target to achieve 2 C’s or above at A-Level (if you have studied ICT or similar this is a bonus but not a pre-requisite)
  • Must have achieved 5 grades 4 - 9 at GCSE (C or above)
  • Must have the right to work in the UK already in place
  • Must be available to start the apprenticeship in September 2022

What are we looking for

  • Enthusiasm to learn. This is an apprenticeship! We don’t expect you to come with all the skills and knowledge, but we do want interest. We want you to be eager to learn the job and to be committed to your apprenticeship studies too.
  • A passion to start a career in technology.
  • Collaborative approach.
  • Attention to detail and the ability to work well under pressure.
  • Ability to communicate with people at all levels in a professional and mature manner.
  • Ability to prioritise tasks, meet deadlines and undertake various administrative duties.
  • Comfortable with Microsoft Office

What We Offer

  • Develop your workplace skills and experience and help build the foundations of your future career within a best in class Technology function
  • You’ll study towards the Level 3 Digital Support Technician Apprenticeship
  • This programme is 18 months long
  • 20% of your working hours will be allocated to study time for your Apprenticeship
  • Support from our trusted training provider
  • Competitive salary with 25 days holiday (plus bank holidays)
  • Great discounts on Disney products!

The Walt Disney Company

The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies families have come to love for over 90 years.

Stories are better when the storytellers represent the vast experiences of the people who will hear them. At Disney we have the opportunity and the responsibility to create authentic, unforgettable stories, experiences and products that capture the imagination of generations of people around the world. We are committed to doing that in a way that counts everybody in.

How to apply

To apply for this role and to find out more, please click on the apply button below.

Please only apply to one Apprenticeship position. We offer several Apprenticeship opportunities across our business and if appropriate we will consider you for all relevant opportunities when you apply.

The application deadline is Sunday 27th February 2022, however, if we receive a high volume of applications we may close the role before this date, therefore we strongly advise you to apply early.

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