IT Support Technician - Apprentice at Barnett Waddingham

Programme Type:
Apprenticeship - Advanced Level (Level 3)
30th September 2021
Role May Involve:
Digital Media & IT

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IT Support Technician - Apprentice

Working with a trusted training provider partner Baltic Apprenticeships we offer our IT Support Technicians the opportunity to study and learn alongside the people that you work with on a daily basis. You will study the Level 3 Infrastructure Technician Apprenticeship whilst working in the role. The program is well structured, with the support of independent skills coaches, mentors and line managers to ensure you succeed in you role and study. You will receive a comprehensive induction and be part of the Barnett Waddingham early careers network of over 50 Apprentices, Interns and Graduates. You will receive ongoing support and the opportunity to socialise.


The role of the IT Support Technician varied and you will be the first line support to the Firm’s IT systems infrastructure. A typical day will include:

  • Responding to IT related tickets whilst prioritizing issues
  • Provide IT Support to the local office users
  • Escalating issues to the relevant teams
  • Mobile device management including setup and distribution
  • Setup of laptop hardware, peripherals and user troubleshooting
  • Document fixes and troubleshooting techniques and distribute this information to the IT support team to improve efficiencies
  • Participate in team meetings with all team members to discuss projects, issues and team performance


As a minimum, you will need to have Maths and English in any of the following qualifications:

  • GCSE grade 5 / C or above
  • Scottish Intermediate 2 certificates grade A to C
  • Scottish Standard Grades (credit Level) grade 1 to 2
  • Scottish National 5 certificates grade A to C
  • Suitable candidates will demonstrate a strong desire to work in an IT support role and a good understanding of what it takes to be a good team player. Previous work experience gained within customer services would be advantageous.

What's in it for you?

Core & Flexible Benefits:

  • Competitive discretionary annual bonus
  • Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading
  • A generous pension scheme where we contribute 8% of your salary from day one of your employment
  • Employee Assistance Programme to support you and your family through any concerns or challenges you may experience
  • A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies
  • Fresh fruit, hot and cold drinks provided free of charge in all of our offices

Giving Something Back:

  • 1 paid volunteering day per year as a commitment to our Corporate Social Investment
  • Support your favourite charity with the "Give as You Earn" option
  • Match-funding for individuals raising money for a recognised charity
  • Our corporate social investment programme is an integral part of what we do and is focused on ensuring that our overall impact is a positive one. We recognise that we have an impact that goes beyond our core activities.

About Barnett Waddingham

Founded in 1989, Barnett Waddingham has grown to become the UK’s largest independent professional services consultancy at the forefront of risk, pensions, investment and insurance. From small beginnings, our total headcount is now over 1,200 (including 73 partners and 146 principals or associates) – with offices in eight locations around the UK. We act for a wide range of clients, large and small, in both the private and public sectors including 15% of FTSE 350 firms with a DB scheme and close to 20% of FTSE 100 firms.

We are keen to promote the development of professional standards for all employees. This can be achieved by general work experience and mentoring together with the provision of study support for relevant professional examinations.
At Barnett Waddingham, we’re all about 'doing the right thing' and we treat each other fairly, with honesty, empathy and respect at all times. The future success of Barnett Waddingham depends upon our people. We encourage individuals to work collaboratively, share ideas and learn from each other – working together to achieve our common goals.

How to apply

To apply for this programme and to find out more, please click on the apply button below.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.

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