Customer Service Estate Agent Level 2 Apprenticeship at Connells Estate Agents

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Customer Service Estate Agent Level 2 Apprenticeship

Duties to include:

  • Ensure all customers are greeted in a professional, friendly, positive, and enthusiastic manner at all times
  • Ascertain applicants' needs by listening carefully to the details provided, probing where necessary to ensure all data acquired
  • Ensure than when an offer is accepted that all administrative duties are attended to and that the sale is actively progressed through to a satisfactory conclusion
  • Maintain full documentation of all applicants, their requirements and actions
  • Qualify applicants, match them to suitable properties and organise viewings at the earliest opportunity
  • Immediately advise suitable applicants of any new instructions, which may be suitable
  • Ensure all viewings are promptly followed up and that the vendor is immediately advised of the details
  • Ensure every effort is made to cross-sell company products on every occasion and attempt to gain an introduction to sequence home conveyancing and sequence mortgage services
  • Ensure you comply at all times with all legislative requirements and company directives, policies, and procedures
  • Carry out ad-hoc projects at the request of your manager and others as and when required

Training to be provided

Our Customer Service Practitioner Level 2 Programme consists of the following:

  • Customer Service Practitioner Level 2 Standard
  • Functional Skills in Literacy and Numeracy Level 2
  • End-point Assessment conducted by an external provider (Professional discussion, practical observation and apprentice showcase)

This programme is 12 months long.

Desired skills

  • Proficient with Microsoft packages
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Clear and concise written skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills

Personal qualities

  • Loyal
  • Committed
  • Hard working
  • Enthusiastic
  • Team player
  • Good timekeeping 
  • Willingness to learn new skills
  • Positive attitude

Desired qualifications

None required as full training will be given.

Future prospects

  • Upon completion of the apprenticeship, this company will be looking to keep the apprentice on full time
  • There will also be the potential to progress onto higher level apprenticeships

About Connells Estate Agents

Since the first Connells branch in Luton opened its doors for business in 1936, the company has risen to become one of the largest and most successful estate agency groups in the UK with a network of around 180 branches across the country.

How to apply

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