Home Service Engineering Apprenticeship – Birmingham, Stoke and Leicester at Sky

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Home Service Engineering Apprenticeship – Birmingham, Stoke and Leicester

Depending on your location this role can be based in either Birmingham, Stoke or Leicester.

We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.

What you’ll be doing

Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Or looking to make a career change? Coming back to work but with a flexible schedule? Would you like to be able to ‘Earn whilst you Learn’? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification. Sound great? Then read on to find out more…

If you’re a self-starter with a resilient, can-do attitude and bags of character you’ll fit right in. Tech experience really isn’t essential in this job. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support your team.

You will be part of a supercharged Home Service Team who work in our customers’ homes and businesses across the UK. You will install, service and demonstrate our incredible TV and broadband products. And once the technical work is done, you’ll be excited to showcase what’s possible in a fun and inspirational way ensuring our customers receive an amazing experience every time.

Our programme offers roles across the UK and, no matter where you join, you’ll get seven weeks of both face-to-face and virtual training to learn the skills and knowledge required for the role. And you’ll pick up the ropes from a mentor by shadowing them for six months of your apprenticeship.

Apprenticeship overview

  • Expected start September 2021
  • You will be supported through a Customer Service Qualification
  • On completion of your apprenticeship, you will move into a permanent position at Sky.

What we’re looking for

Education - You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4).

As part of the apprenticeship, you will be required to evidence if you have already achieved core skills (minimum of two GCSEs A* – C/ 9-4 grades, or equivalent, in English and Maths) through school or further education. If you haven’t achieved them or cannot provide evidence, then you will be required to achieve them as part of the programme.

Travel - A full UK manual driving licence (with no more than 6 points)

Other skills we’re looking for:

  • Great at building and maintaining relationships
  • Passionate about Sky and hungry to learn
  • Collaborative and great with people
  • Approachable and adaptable
  • Attention focussed and thorough
  • Flexible worker. You’ll have a set shift pattern, but it may include some bank holidays, evenings and weekends.

How you’ll grow and be supported

Be Brilliant – How? We give you freedom. Support. The chance to try things your way – forging your ideal career path or developing something totally new. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible.

Digital Development – Whenever you want it. Access 3,000 LinkedIn Learning courses at a time that suits you. We’ll suggest courses that we think are key, then it’s over to you.

Support Network – Whatever path you choose we’ll be right there with you. You’ll get to team up with an apprentice who’s been there and done it and have a manager and apprentice Skills Coach who’ll stretch and guide you to where you want to go. All this plus the support of the Early Careers team who will be on hand from your first day through to the start of your post scheme career journey.

What you’ll get

We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and Sky-branded vehicle. You’ll also enjoy 27 days’ annual leave and three bank holidays, private health and dental care, life insurance, a generous pension and a range of high street discounts.

Why Inclusion is important

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. CV’s aren’t everything. We’re more focused on who you are and the potential what you’ll bring to Sky.

We celebrate diversity because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we should be, too.

How to apply

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.

If you’re successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.


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