Customer Services Level 3 Apprenticeship at Softcat

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Customer Services Level 3 Apprenticeship

For ambitious school leavers, a Softcat Apprenticeship is a great first step into the world of work. You earn, learn and gain qualifications while starting out on a structured career. Our award-winning scheme has set many Softcatters on the path to success.

Success. The Softcat Way

There’s a uniqueness to Softcat – what we do, how we do it and why we do it. That’s because we’re a technology solutions business built around our people. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Your Role

Due to continued growth within Softcat, the Customer Services department is looking for an Apprentice to join the team. You will be responsible for a variety of administrative tasks to facilitate the smooth running of the team including (but not limited to); logging return details, organising goods to be returned to suppliers, maintaining a full log of goods coming in and going out as well as resolving queries and discrepancies with both customers and suppliers.

What you need

  • Highly organised with good attention to detail
  • Excellent time management skills
  • An excellent telephone manner
  • Good level of communication and administration skills
  • Possess initiative and at times be able to operate independently
  • You must have experience of Microsoft Office (Word, Excel & Outlook) and have good analytical and numerical skills
  • A minimum of 1 A-Level or 5 GCSE’s at grade 4 (C) or above, including English & Maths
  • Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours – we are flexible about your start times and end times each day


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

To become part of the success story, please apply below!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.

About Softcat

We are one of the UK’s leading providers of technology solutions and services to Corporate and Public Sector organisations. We are a trusted partner to names like Apple, Microsoft and Adobe, reselling their products and services in the form of tailored solutions into the business market.

How to apply

To apply for this role and to find out more, please click on the apply button.

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