Customer Services Coordinator Level 2 Apprenticeship - Calne at Medequip Assistive Technology

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Customer Services Coordinator Level 2 Apprenticeship - Calne

As the Apprentice Customer Services Coordinator, you will be responsible for:

  • Meeting the customer / client expectations on a daily basis
  • Building relationships with those who require customer service support
  • Using logic and proven methodology to find effective solutions to challenging problems in a fast-paced environment
  • To be the first point of contact for customers and colleagues
  • Ensuring all orders are administered into the Medequip software accurately
  • To liaise with the local Occupational Therapists, Physio Therapists and District Nurses regarding technical, product and client requirements
  • Following an agreed specification and transcript
  • Follow all Medequip Way customer service procedures
  • To provide the highest levels of stock management to the Company standards within the service specification
  • To ensure that all aspects of the warehouse are maintained in a clean, orderly and efficient manner that complies with the company’s health & safety policy
  • This role involves heavy lifting, but full training will be provided
  • Uses logic and proven methodology to solve difficult problems with effective solutions; can see hidden problems; looks beyond the obvious and doesn’t stop at first answers
  • Occasionally support visits to client’s homes and assist installation, delivery/collection of equipment
  • Liaising with the customer services team on site on product related queries or questions
  • Working closely with Technicians, Service Engineers and Customer Services
  • Organising and arranging transfer from different depots

Training to be provided

Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.

On completion of this 12-month apprenticeship you will have achieved:

  • Level 2 Customer Services Standard

Desired skills

  • Excellent telephone manners
  • Strong customer service focus over the various communication channels
  • Ability to work in a fast-paced environment
  • Dedicated to resolving problems and challenging situations
  • Ensure that communication via e-mail is timely and accurate
  • Supporting and working in a team
  • Be organised and maintain a calendar
  • Proven customer service experience
  • Strong administrations skills
  • Excellent verbal and written communication

Personal qualities

  • Ability to remain calm, and to be able to maintain polite attitude when handling phone calls with sensitive or disturbed customers which may display various different emotions
  • Ability to be flexible with working hours

Desired qualifications

  • GCSE's grade 4/C or above or equivalent in English and maths are preferred but not essential

Future prospects

  • Permanent job role available upon successful completion of Apprenticeship

About Medequip Assistive Technology

Medequip Assistive Technology Ltd is a dynamic and growing company which is part of a privately owned group and with an annual turnover in excess of £135m. We supply 'Homecare Medical Equipment' into the community on behalf of the NHS and Social Services. Medequip prides itself on being an equal opportunities and age positive employer. After an initial period, you will be eligible for to participate in the Company Bonus scheme and Pension scheme, Life Insurance, Health Scheme and 21 days annual leave plus bank holidays.

How to apply

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