Customer Service Level 2 Apprenticeship at Specsavers

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Customer Service Level 2 Apprenticeship

You will receive thorough training and development to enhance your understanding of optical products, so previous Optical experience is not always necessary, but a passion for fantastic customer service is a must! Some of the key tasks are as follows -

  • Explore customer needs thoroughly, and approach customers to offer assistance
  • Good knowledge of Specsavers products, especially single vision lens types and treatments
  • Understand visual perception and basic visual defects
  • Analyse prescriptions accurately, and dispense single vision lenses accordingly
  • Ensure collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately
  • Book and change customer appointments on the in-store computer system
  • Operate the till effectively and accurately
  • Understand and apply NHS practices and procedures
  • Work to Specsavers Customer Service Standards, communicating effectively with all customers throughout the customer journey
  • Actively seek to improve your own skills and product knowledge
  • Participate in creating a positive team spirit within the store, by actively seeking to improve your own knowledge and skills and participating in all training sessions

Training to be provided

  • Customer Service Practitioner Standard Level 2
  • In house training from the employer
  • Functional Skills maths and English training, if applicable

Desired skills

  • Able to work independently¬†
  • Can follow instructions
  • Work towards deadlines
  • Great communication and listening skills¬†
  • Able to work unsupervised

Personal qualities

  • Confident
  • Friendly and approachable
  • Eager to develop
  • Motivated

Desired qualifications

  • A-C/ 9-4 in maths and English are desirable, however not essential

Future prospects

  • Progression within the company

About Specsavers

What began as a small family business more than 25 years ago has grown to over 1,500 optical stores in 10 countries. Still run by the Perkins family, our goals have stayed the same - to offer style, value for money and expertise.

How to apply

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