Customer Service Level 2 Apprenticeship at Specsavers

9.0/10
Expired Job

This job's deadline has passed. Click here to see what similar jobs we have

Overall Rating

Customer Service Level 2 Apprenticeship

You will receive thorough training and development to enhance your understanding of optical products, so previous Optical experience is not always necessary, but a passion for fantastic customer service is a must! Some of the key tasks are as follows -

  • Explore customer needs thoroughly, and approach customers to offer assistance
  • Good knowledge of Specsavers products, especially single vision lens types and treatments
  • Understand visual perception and basic visual defects
  • Analyse prescriptions accurately, and dispense single vision lenses accordingly
  • Ensure collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately
  • Book and change customer appointments on the in-store computer system
  • Operate the till effectively and accurately
  • Understand and apply NHS practices and procedures
  • Work to Specsavers Customer Service Standards, communicating effectively with all customers throughout the customer journey
  • Actively seek to improve your own skills and product knowledge
  • Participate in creating a positive team spirit within the store, by actively seeking to improve your own knowledge and skills and participating in all training sessions

Training to be provided

  • Customer Service Practitioner Standard Level 2
  • In house training from the employer
  • Functional Skills maths and English training, if applicable

Desired skills

  • Able to work independently¬†
  • Can follow instructions
  • Work towards deadlines
  • Great communication and listening skills¬†
  • Able to work unsupervised

Personal qualities

  • Confident
  • Friendly and approachable
  • Eager to develop
  • Motivated

Desired qualifications

  • A-C/ 9-4 in maths and English are desirable, however not essential

Future prospects

  • Progression within the company

About Specsavers

What began as a small family business more than 25 years ago has grown to over 1,500 optical stores in 10 countries. Still run by the Perkins family, our goals have stayed the same - to offer style, value for money and expertise.

How to apply

To apply for this role and to find out more, please click on the apply button.

Recruiting? See how we can help you