Merchant Level 2 Apprenticeship - Berwick-upon-Tweed at JT Dove

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Merchant Level 2 Apprenticeship - Berwick-upon-Tweed

Gain an overall understanding of J T Dove to enable you to maximise profitable sales, margin and provide an efficient, proactive service to customers and colleagues in the Plumbing and Heating Department:

  • Provide a standard of service that reflects the company corporate image
  • Ensure customers are attended to with an efficient and courteous service in accordance with our customer charter
  • Interpret customer needs accurately
  • Respond quickly and efficiently to all sales enquiries
  • Assist Branch Account Managers in their efforts to increase market share and strengthen customer relationships
  • Attain and improve upon agreed sales and margin targets
  • Sell the full range of products
  • Assist with maintaining stock level targets
  • Carry out joint visits with the Branch Account Manager and supplier representatives
  • Keep abreast of new products and developments
  • Assist in the operational environment of warehousing and transportation
  • Ensure compliance to the company’s policies
  • Attend external training programs as identified from time to time
  • Comply with all reasonable requests

Training to be provided

  • Level 2 Customer Service Practitioner apprenticeship standard -15 months
  • Functional Skills as required

Desired skills

  • Interpersonal skills

Personal qualities

  • An ability to engage with customers and colleagues effectively is important

Desired qualifications

  • A minimum of 5 GCSE’s or equivalent, to grade C/4 or above

Future prospects

  • We are quick to recognise performance of individuals and develop staff within the company with future employment possible for successful apprentices

About JT Dove

Builders’ merchant supplying building materials to the construction, trade and retail.

How to apply

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