Hospitality Team Member Level 2 Apprenticeship at Lympstone Manor LTD

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Hospitality Team Member Level 2 Apprenticeship

Duties to include:

  • Interact with customers in a professional, friendly and confident manner
  • To follow Lympstone Manor Standards & Order of Service at all times
  • All complaints to be referred up the line
  • To proactively communicate to colleagues and line managers incorporating customer feedback and new ideas for continuous improvement of customer service
  • To assist in the training and development of fellow team members through coaching and sharing of skills
  • To undertake additional responsibility as requested which may involve working in other areas of the business
  • To take responsibility for self-development, learning new skills which will enhance your ability within Lympstone Manor
  • To discuss and agree performance objectives with your line manager, contributing to personal and business success
  • To comply with all statutory and legal requirements, working in accordance with these regulations
  • To prepare service stations, stillroom and all work areas following the “pre-service” checklist ready for service
  • To act as final check on the quality & presentation of all items before they are served to the customer
  • To assist your colleagues, whenever and wherever possible, promoting excellent teamwork and exceeding customer expectations
  • To clean and prepare service stations, stillroom and all work areas after service following the “after-service” check list
  • To complete daily cleaning duties following the cleaning rota
  • To adhere to house rules
  • The job may also include other reasonable duties that may be required from time to time

Training to be provided

  • Hospitality Team Member Apprenticeship standard
  • Level 1 Functional Skills in English and maths (where applicable)

Desired skills

Good interpersonal skills
Communication Skills

Personal qualities

  • Punctuality
  • A positive can-do attitude
  • A good work ethic
  • A professional demeanour

Desired qualifications

Applicants must have a minimum of 4 GCSEs at Grade A-C/9-4 including maths and English or equivalents.

Future prospects

  • After the successful completion of the Intermediate Apprenticeship you may consider progressing onto the Advanced Apprenticeship
  • There may also be an opportunity to become a permanent member of staff on completion of the Apprenticeship

About Lympstone Manor LTD

Lympstone Manor above all is the vision of Michael Caines MBE. Through his inspiration and drive, the transformation of the Grade II listed Georgian manor house into Lympstone Manor has been complete, allowing it to represent the fullest expression of country house hospitality for the 21st century.

How to apply

To apply for this role and to find out more, please click on the apply button.

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