Customer and Creative Service Level 3 Apprenticeship at Acaelia Home Design

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Customer and Creative Service Level 3 Apprenticeship

Acaelia Home Design are a leading bathroom retailer who create award-winning bathroom and kitchen designs and has built up an impressive showroom in Macclesfield. Famed for designing bespoke, luxury bathroom and kitchen spaces, their designers embrace the challenge of creating unique luxury bathrooms and kitchens that are tailored to each individual client.

They are now looking for an apprentice customer service designer who will be based in their Macclesfield showroom. You will be trained to take the client through the design process from the initial enquiry, design consultation, potentially a home visit to take precise measurements and the final order process. Your hand drawing skills will be very important for customer presentations and they seek an individual with a great personality and potential to sell as well as design.

This role although related to customer service will also cover interesting areas of the design process using CAD which you will be trained on so it is imperative that you have an interest in design and or Art and enjoy drawing. Full CAD training will be given as part of the apprenticeship.

You will also undertake duties including but not limited to;

  • Working with customers on kitchen design
  • Working with customers on bedroom design
  • Working with customer on bathroom design
  • Quantity surveying
  • Customer service and query handling
  • Presenting of designs
  • General administration
  • Guided showroom tours
  • Customer advice
  • Product specification knowledge
  • Possible site visits

Training to be provided

  • Level 3 Customer Service Specialist Apprenticeship Qualification

Desired skills

  • Good customer skills
  • Good communication and presenting skills.
  • Good time management skills

Personal qualities

  • Friendly
  • Punctual 
  • Hard working
  • Team player
  • A flair for design

Desired qualifications

You should have a good standard of maths and English. Ideally GCSE or equivalent at grade 4/C or above.

Future prospects

There is potential for permanent employment on completion of your apprenticeship.

Things to consider

  • Your working hours include 20% of your time spent completing off the job training
  • Driving license would be useful to visit customer sites but not essential

About Acaelia Home Design

Acaelia Home Design is Macclesfield’s Premium Kitchen and Bathroom showroom. We are a family run business, with true family values. We offer a one stop, one shop service where we can take care of everything from the initial kitchen or bathroom design, to a fully project managed renovation.

Based in Macclesfield, our award winning kitchen and bathroom showroom boasts over 40 beautiful life style displays, to help you truly visualise what can be achieved with your renovation, accompanied by expert advice in a relaxed environment. With over 25 highly skilled in house fitters, you can rest assured knowing that every aspect of your project is being overseen by professionals. Come and join the 1000+ happy customers who have benefited from our service.

How to apply

To apply for this role and to find out more, please click on the apply button.

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