Private Sector Housing/Business Administrator Level 3 Apprenticeship at East Suffolk Council

Programme Type:
Apprenticeship - Advanced Level (Level 3)
Location:
Woodbridge
Salary:
Less than £ 10,000
Deadline:
12th July 2020
Role May Involve:
Business & Administration

Private Sector Housing/Business Administrator Level 3 Apprenticeship

A unique opportunity has arisen for an enthusiastic individual to join our Private Sector Housing team. This apprenticeship opportunity could be your ideal first step on the career ladder in the Housing field.

The role consists of working as part of a small, friendly team working to support and help members of the public with housing problems.

This role will predominantly involve handling telephone and email enquiries and processing client information on an in-house database. There will also be opportunities to support and shadow staff on site inspections and support particular projects such as Warm Homes Healthy People, Heritage Action Zones, HMO Licensing, Mandatory and Discretionary Grants and Adaptations and fire safety initiatives.

Key Responsibilities:

Office duties

  • You will be involved in basic office duties including dealing with the Private Sector Housing email inbox, entering new service requests on Uniform, filing, scanning, copying, checking and recording information
  • You may also be required to arrange meetings and visits, accessing corporate booking facilities and officer diaries

Customer Service:

  • Answering and making telephone and email enquiries from members of the public and professionals which will include recording confidential client information on the computer

Decision-making:

  • Following training you will assist in deciding if clients are eligible to receive services
  • You will also be required to signpost clients to other services and refer clients to our approved contractors and other teams within the Council

Preparation and collation of information relevant to the job, and its use:

  • You will be trained to record and maintain client information in the relevant databases and spreadsheets
  • Data accuracy is vital; you will become the first point of contact gathering personal client/case information ensuring all data protection guidelines are followed

Communication and consultation with staff and managers:

  • This will be an important part of your role therefore strong communication skills are needed
  • You will regularly communicate with surveyors, professionals and contractors and keep the client updated on all progress
  • Communication will be over the telephone, email or in some cases in person

A requirement to undertake such other duties as may reasonably be required compatible with and/or arising from those listed above. This role will present other opportunities to develop your skills particularly in business administration and working with the public, and subject to your personal development and interests. To undertake such other duties as may reasonably be required compatible with and/or arising from those listed above. To promote and adhere to the workplace values of our organisation.

Training to be provided

Business Administrator Level 3 Standard Apprenticeship:

  • Functional Skills in English & maths at Level 2 if required
  • 20% off the job training which can include Workshops, E-Learning, Apprentikit, Coursework, Research Topics
  • End Point Assessment Mocks  

Desired skills

  • Good written and oral communications (including on the telephone)
  • Accurate keyboard skills and use of general office equipment
  • Good organisational skills, able to prioritise and manage workloads to meet deadlines and deliver services
  • Flexible, committed and enthusiastic

Personal qualities

  • A commitment to own development and to supporting training and development initiatives
  • Flexible and willing to work outside of normal working hours

Desired qualifications

Educated to GCSE standard or equivalent, including English and maths.

Future prospects

East Suffolk Council has an established and successful apprenticeship scheme, which has seen over 80% of its apprentices stay on beyond their apprenticeships to develop promising careers with the Council.

Things to consider

The successful candidate may be required to work at 

East Suffolk House, Melton.

About East Suffolk Council

Looking to kick-start your career? East Suffolk Council has an established and successful apprenticeship scheme, which has seen over 80% of its apprentices stay on beyond their apprenticeships to develop promising careers with the Council. If you are looking for an exciting opportunity where you can earn money as well as gaining experience and a recognised qualification, then look no further!

East Suffolk is a local government district in Suffolk, England, which was established on 1 April 2019, following the merger of the existing Suffolk Coastal and Waveney districts. At the 2011 census, the two districts had a combined population of 239,552.

East Suffolk District Council are committed to improving the quality of life for everyone living in, working in, and visiting East Suffolk. The council is an exciting place to work and a great place to make a real difference to people’s lives.

How to apply

To apply for this role and to find out more, please click on the apply button.

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