IT Support Technician Level 3 Apprenticeship at Barnett Waddingham

Programme Type:
Apprenticeship - Advanced Level (Level 3)
London Amersham Cheltenham
30th June 2020
Role May Involve:
Digital Media & IT

Connect with Barnett Waddingham

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IT Support Technician Level 3 Apprenticeship

An exciting opportunity in financial services to join the firm as an IT Support Technician Apprentice providing services, supporting and developing the Firm’s system as a whole. The systems are Microsoft Windows Server 2016/2019 based with Windows 10 workstations running Microsoft Office 2016. We are looking to offer apprenticeships in: Amersham, Cheltenham and London.

Barnett Waddingham is a partner led business which prides itself in providing straightforward and well communicated pensions advice in a supportive and friendly environment. Our growth has been significant since 1989 and we aim to continue this by recruiting employees who will share in Barnett Waddingham’s enthusiasm and innovation.

Are you hungry to develop new skills and enjoy a challenge?

Does the opportunity to work towards professional qualifications excite you?

If the answer is yes, we would love to hear from you!

See below what life at Barnett Waddingham could be like for you.


The purpose of this role is to provide support to the Firm’s IT systems infrastructure as a whole whilst being a member of the IT Support Team.

Daily activities will involve:

  • Responding to IT related tickets whilst prioritising issues
  • Provide IT Support to the local office users
  • Escalating issues to the relevant teams
  • Mobile device management including setup and distribution
  • Setup of laptop hardware, peripherals and user troubleshooting
  • Document fixes and troubleshooting techniques and distribute this information to the IT support team to improve efficiencies
  • Participate in team meetings with all team members to discuss projects, issues and team performance
  • Assisting other members of the team with delivering hardware to other offices.
  • Management of the hardware inventory system

The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role

What you’ll gain

We are looking to offer long-term career opportunities to candidates on satisfactory completion of the apprenticeship programme.

Professional qualifications

You will study for professional qualifications through The Chartered Institute for IT. The qualifications to be studied for are the Infrastructure Technician Level 3.

How we will support you

Full training and support will be provided by our experienced team and dedicated training and learning and development team. Our mentor scheme will provide day-to-day support and advice to guide you through every aspect of the role.

Personal qualities

  • Career focused, self-motivated and is proactive
  • Excellent Time Management skills
  • A logical troubleshooting mind-set
  • Commitment to learning new skills
  • Good communication skills, both verbal and written

Entry requirements

You will need at least five GCSE’s Grade A* - C or Grade 4 and above including in Maths and English

About Barnett Waddingham

Founded in 1989, Barnett Waddingham has grown to become the UK’s largest independent professional services consultancy at the forefront of risk, pensions, investment and insurance. From small beginnings, our total headcount is now over 1,200 (including 73 partners and 146 principals or associates) – with offices in eight locations around the UK. We act for a wide range of clients, large and small, in both the private and public sectors including 15% of FTSE 350 firms with a DB scheme and close to 20% of FTSE 100 firms.

We are keen to promote the development of professional standards for all employees. This can be achieved by general work experience and mentoring together with the provision of study support for relevant professional examinations.

At Barnett Waddingham, we’re all about 'doing the right thing' and we treat each other fairly, with honesty, empathy and respect at all times. The future success of Barnett Waddingham depends upon our people. We encourage individuals to work collaboratively, share ideas and learn from each other – working together to achieve our common goals.

How to apply

To apply for this role and to find out more, please click on the apply button

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