IT Solutions Level 3 Apprenticeship at Transport for London

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IT Solutions Level 3 Apprenticeship

Be involved in the vital planning, research and analysis behind some of TfL’s biggest projects.

How long: 2 years
Where: London
Salary: £19,941

Job overview

As a part of our fast paced Technology & Data teams you’ll learn the skills required to support the teams that keep London Moving. Our Technology Service Operations team work across a range of technologies from coding languages such as python Csharp abap and lots of other exciting software. We use technology to improve the journeys of our customers, maximise the efficiency of our network and to extract insight from our data to enable us to make key business decisions.

We are always looking for ways to improve the service that we deliver to our customers. Whether that's giving our frontline staff I Pads and building them apps to manage their daily tasks to enabling wifi on our stations for the public to stay connected whilst they travel. Every single development and journey really does matter.

One of TfLs six priorities is exploiting technology to produce better and faster results. Technology and Data (T&D) will consistently provide cost effective, reliable, secure and innovative technology and data services.

What will I be doing?

As an apprentice, your 2-year, development programme will be made up of 6 or more placement rotations, for example: Asset Management, SAP, Digital, Professional Services, and Operations. Our aim is to give you the skills and breadth of experience you need for your successful career. We also understand that everyone’s career is different, so every apprentice’s journey is unique. Here’s an idea of what yours could look like:

Year 1

Placement 1 – Professional Services - 6 Months

  • Supporting applications and O365 Suite (Sharepoint, MS Dynamics and Livelink Document management)
  • Write and edit work instructions for tasks in technical area ensuring all work is completed to these standards.
  • Respond to and resolve incidents across a range of Professional Services completing small developments and fixing incidents.

Placement 2 – SAP - 6 Months

  • Using SAP work instructions, build a structure in SAP central management tool SOLMAN.
  • Learn about SAP functional business processes across Hire to retire Record to Report and Procure to pay.
  • Gain an understanding of managing physical SAP and cloud servers.

Placement 3 – Digital/ Analytics - 3 Months

  • Learn basic Data Base Admin activities
  • Rotate to work alongside the developers co coding new developments
  • Transition CI/CD into service live across different sprints.

Placement 4 – Asset Management - 3 Months

  • Support Asset Management Systems such as Maximo, Ellipse and Mobile applications
  • Responding to and resolving incidents across a range of LU, Surface and RFLI Asset Management Applications
  • Working alongside subject matter and leading industry experts

Then you can select from the remaining areas to do a placement of 2-3 months:

  • SPM Team – Service Performance Management Team, Stakeholder Engagement
  • Operations Team for LU applications like Trackernet (Train Movement) & Electronic Incident Reporting
  • Join project Development & Sprint teams to experience Agile Methodology and ways of working
  • There is flexibility for apprentices to tailor their scheme to their interests ensuring placements are taken within the Professional Services and LU & Rail teams. We are aware that some apprentices start with, or develop during their placements, an interest to a technology area and we want to ensure you get the most from your apprenticeship with TfL.

    We recommend the first placement be within the Professional Services team. This will teach you the basics and will give you chance to learn how the TfL IT infrastructure is structured.

    What do we look for?

    Everything we do as an organisation is to ensure that our evolving city remains future-proof for millions of Londoners. Our talented apprentices form a vital part of that vision, so it’s important that we find the best people to help us do this.

    We’re looking for people who;

    • Thrive in a team
    • Enthusiastic
    • Have an analytical and logical mind and approach to problem solving

    As a member of the team, we’ll give you responsibility and the opportunity to add value. If you are excited by inspiring and influencing the future of London, then this is the career path for you.

    Where can this career take me?

    Upon successful completion of this scheme, you could roll-off into Application Engineer, Service Analyst and DevOps Junior Engineers which could lead to further career development opportunities such as DevOps Engineer roles, Second and Third Line Support Analysts and SAP Analysts to ultimately Senior Application Engineers and beyond.

    What training and support will you get?

    You will be working towards a Level 3 qualification in I.T Solutions Technician.

    Whilst on the scheme, we’ll support your technical development through a wide range of on-the-job practical experiences and placements. We’ll also support your professional development through a combination of classroom-led training courses, online training courses, mentoring opportunities and structured networking opportunities. You will receive one-to-one support throughout the programme from your scheme sponsor and your Line Manager.

    Entry requirements

    A minimum of 5 GCSE’s Grade A* - C or Grade 4 and above including Maths and English language or equivalent.

    You are not eligible for this scheme if you currently hold or are working towards a qualification at the same or higher level in a related subject or have already studied content from the qualification for this scheme.

    You must be 18 years of age by 1st September 2020 to be eligible for this scheme.

    About Transport For London

    We're vital to London's future success, which means we could play a big part in yours.

    Our transport network doesn't just help people get around, it can help people to get on. It can create opportunities for Londoners. It links our homes to our jobs, gets children to their schools, connects friends and family and joins London's businesses to customers. And it provides access to London's culture. This is why we need talented people like you, reflecting the diverse city that we serve.

    How to apply

    To apply for this role and to find out more, please click on the apply button.

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