Customer Service Practitioner Level 2 Apprenticeship at BT

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Customer Service Practitioner Level 2 Apprenticeship

What you'll be doing

Our Customer Service Practitioners deliver high quality products and services to the customers of our organisation. As an apprentice you’ll learn all about our products and services so you can help customers choose the packages that are right for them.

You’ll also find solutions for customers when things haven’t gone according to plan. You’ll learn to use your judgement and make the right calls for both customers and BT, and when you’ve made a promise to a customer, you’ll always stick to your word.

We want our team to be the very best it can be, so we’re looking for people who can build a personal connection with our customers. Whether that means filling pauses by chatting about sports teams or simply letting them know you understand their problem and you’ll do your very best to help. It makes a big difference to customers. So if you’re gifted in the art of conversation, you’ll fit right in.

Training & Support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as how to relate to customers, time management, listening skills, how to keep calm under pressure and how to diffuse difficult conversations. You’ll also get to know our systems inside out, enabling you to use your initiative to solve queries and keep our customers happy.

Completion of this apprenticeship will make you eligible to join the Institute of Customer Service as an Individual member at Professional Level. Should you choose to progress on a Customer Service career path you may be eligible for further professional membership including management.

Entry Requirements

No formal qualifications are required to join our Apprentice Customer Service Practitioner Level 2 programme, however a good level of literacy and numeracy would be a distinct advantage

Equivalent qualifications are accepted.

About BT

BT is one of the world's leading communications services companies. We serve the needs of customers in the UK and in 180 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

How to apply

To apply for this role and to find out more, please click on the apply button.

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