Customer Service Specialist Level 3 Apprenticeship at BT

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Customer Service Specialist Level 3 Apprenticeship

What you'll be doing

The main purpose of a customer service specialist is to be a professional for direct customer support within all sectors and organisation types. You’ll be an advocate for Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries. You’ll often be an escalation point for complicated or ongoing customer problems.

As an expert in your organisation’s products and /or services you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.

You’ll utilise both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. You’ll have the opportunity to work in a wide variety of environments including call centres, retail, webchat, service industry or any customer service point.

Training & Support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as business knowledge, customer journeys, customer insight, service culture and environment awareness.

Completion of this apprenticeship will make you eligible to join the Institute of Customer Service as an Individual Member at Professional Level. Should you choose to progress on a Customer Service career path you may be eligible for further professional membership including management.

Entry Requirements

To join our Apprentice Customer Service Level 3 programme you’ll need to achieve at least 4 GCSE's at grades 4 – 9 (GCSE C or above) including English Language & Maths.

Equivalent qualifications are accepted.

About BT

BT is one of the world's leading communications services companies. We serve the needs of customers in the UK and in 180 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

How to apply

To apply for this role and to find out more, please click on the apply button.

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