Residential Field Technician Apprenticeship, Harlow at Virgin Media

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Residential Field Technician Apprenticeship, Harlow

ARE YOU A TECH HEAD LOOKING TO CONNECT PEOPLE?

Our Residential Field or Customer In-Home Technicians are the face of Virgin Media, visiting customers’ homes to install and repair our ground-breaking broadband, TV and home phone products.

At Virgin Media, our customers expect to be dazzled! By both our products, which include the UK’s fastest broadband network, and by our people – for making their lives brighter, easier… and a bit more fun!

Our Customer In-Home Technician Apprenticeship Scheme welcomes both women and men to join the frontline of providing our amazing services – travelling across your region in one of our distinctive vans, visiting customers’ homes to set up or fix their products.

All our Apprenticeship Schemes are offered on permanent contracts. And, around 90% of apprentices stay on with us – while others will have gained transferable skills that are sought after elsewhere.

Let’s talk about what you’ll be doing…

As a Customer In-Home Technician, you’ll learn how to install and repair our ground-breaking broadband, TV, mobile and home phone services – while reflecting the Virgin Media brand in every interaction you have with customers.

Your caring scheme mentor and other workmates will help you gain valuable experience and exposure across the business. You’ll be taught how to run cables properly, measure and adjust signal levels, make and change connections, configure state-of-the-art equipment and give our customers the low down on how their services work.

At Virgin Media, you’ll be part of a growing business, we’ll keep growing by attracting, and keeping, customers with our sensational products, ultrafast speeds and heartfelt service.

And, while you’re kickstarting your career at one of the country’s most forward-thinking and fun-loving companies, you’ll be paid a tidy sum with some incredible benefits too! What’s not to like?

How are you going to get there?

Ideally, you’ll be comfortable using cutting edge technology, enjoy solving problems (especially using your hands) and have a talent for talking to people – while a full driving license and head for heights would also be useful!

Some experience within telecoms, IT or electronics as part of a customer facing role would be a bonus but not essential. And, an understanding of how to use power tools, test equipment and the latest smartphones, tablets and PCs will also help your case.

We do things a little differently here. And to make that happen our people need to be a little different too. This isn’t a place for pen pushers and clock watchers. Our people are super sharp and switched on. They are friendly, flexible and up for the challenge of satisfying our customers – that’s the deal here!

So, what can we do for you?

We’re looking for tech savvy women and men who can shine a bright light on technical gremlins, while being a brand ambassador every time they deal with our customers.

In 2017, we announced our long-term vision of achieving 50/50 gender parity by 2025. It’s super-important for us to reflect equality and diversity in our workforce, especially for STEM* based subjects – and that’s why we’re encouraging men and women to hone their technical skills with us.

If you’re a demon of diagnostics with a personality to match your technical expertise join Virgin Media… Come and be a part of something special!

(*STEM based subjects are those that fall under Science, Technology, Engineering and Maths disciplines)

Desired skills

The skills the employer would like the candidate to have:

  • Comfortable using cutting edge technology
  • Enjoy solving problems (especially using your hands)
  • Have a talent for talking to people
  • A head for heights would be useful

Some experience within telecoms, IT or electronics as part of a customer facing role would be a bonus but not essential. And, an understanding of how to use power tools, test equipment and the latest smartphones, tablets and PCs will also help your case.

Desired personal qualities

The type of person they are looking for.

  • Super sharp & switched on
  • Flexible
  • Friendly
  • Get up and go
  • Confident
  • Pro-active
  • Resilient enough to face any enquiry

Desired Qualifications

  • Maths and English GSCEs (Grade C or above, Grade 4-9). Completion of Level 1 or 2 Functional Skills Exams (Maths, English Reading, English Writing and ICT) is required if not exempt.
  • Full driving licence.

Salary: £16,000 + salary progression based on performance + amazing benefits
Expected duration: 15 months
Start date: October 2019

All Virgin Media apprenticeships are permanent and successful completion of the apprenticeship will enable candidates to apply for other opportunities within the business as their aptitude and interest drives them.

You should be located in one of the following postcodes: CM18, CM20, CM19, CM23, CM17, CM21, CB11, CB10

How to apply

To apply for this role and to find out more please click on the apply button below.

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