Customer Service Level 2 Apprenticeship at Dixons Carphone

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Customer Service Level 2 Apprenticeship

Team KNOWHOW Contact Centre, Sheffield
Permanent, full time contract working 37.5 hours per week. September start date.
Salary: £5.00 per hours until week 35 then £7.00 rising to £9.36 upon completion of apprenticeship
Shifts: between 8am and 8pm Monday to Friday, 8am to 6pm Saturday and 9am to 6pm Sunday

Are you looking to earn whilst you learn and gain a nationally recognised qualification in Customer Service? If so, why not come and join us here in the Team Knowhow Contact Centre.

We are looking for enthusiastic individuals with a positive can-do attitude to join us as a Customer Service Apprentice. You will be given £5.00 to spend each day in our onsite restaurant and Costa Coffee bar whilst being able to relax in our numerous break out areas.

You’ll be working in our busy Sheffield Contact Centre and be first point of contact for our customers to provide an excellent level of professional customer service on customers post sale repair and support plans and services. Don’t worry if you have no experience in this area as full training and support will be given to you on all aspects of the role as well as achieving a Customer Service Practitioner Level 2 qualification.

As part of the Team KNOWHOW within the wider Dixons Carphone group, you’ll experience the benefits of being part of one expert company.

What we will offer you…

  • Comprehensive fully paid training programme
  • Free ‘Team Knowhow’ uniform
  • Instore discounts for you and your family
  • The option to buy more holiday days
  • Up to 30% off various mobile phone contracts with numerous providers
  • Company Share Save Scheme
  • £5.00 per day to spend in our onsite subsidised restaurant and Costa Coffee bar
  • ‘Corporate Perks’
  • Clear defined career development framework
  • Onsite parking

So, if you’re looking to think creatively, challenge yourself and make the decisions that matter, we would love to hear from you.

About Dixons Carphone

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

How to apply

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