Resource Controller Level 3 Apprenticeship at Softcat

9.2 /10
Programme Type:
Apprenticeship - Advanced Level (Level 3)
South East
£14,000 - £15,999
1st August 2019
Role May Involve:
Business IT & Telecommunications

Connect with Softcat

Overall Rating

Resource Controller Level 3 Apprenticeship

Location: Marlow, Bucks

The Resource Desk is the central hub of Softcat’s services division, working as an interface between several departments, including Sales, PPM and Professional Services. The team handles a high volume of enquiries all of which require exceptional customer service and attention to detail. As part of a growing team, you’ll have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing. As a key part of the Services division you will be; managing, organising and scheduling over 50+ Professional Services consultants.

What you’ll be doing

  • Inbox/ticket management regarding Services queries
  • Advise internal customers on the correct resource for a project, that being either an internal consultant or third party
  • Schedule and coordinate engineers for projects and presales engagements as well as booking in admin and training days.
  • Ensure engineers scheduled have the appropriate skills to meet customer and account manager expectations
  • Produce reports on utilisation of the PPM, ITAM and Professional Services teams.
  • Assist with cost recovery and invoicing consultants time
  • Keeping the Resource Desk documents and systems up to date
  • Engage in continuous improvement
  • Complete your qualification – Business Administration, Level 3

What we need from you

  • Strong planning, organisation and administration skills
  • Excellent communication skills and ability to build rapport, with a focus on customer service
  • Willingness to learn about the ins and outs of Services and becoming an expert in your field
  • Attention to detail
  • A passion for working with people and the ability to quickly build and sustain strong internal relationships
  • A pro-active approach and ability to work in a fast-paced environment
  • Ability to multi task and work well under pressure
  • Desire to help people all over the business and willing to go above and beyond to build an appropriate solution.

About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business.

How to apply

To apply for this role and to find out more, please click on the apply button.

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