Internal IT Level 3 Apprenticeship at Softcat

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Internal IT Level 3 Apprenticeship

Location: Marlow, Buckinghamshire

About the Team

Softcat’s Internal IT Team currently provides IT support to over 1300 Softcat employees across our 8 UK office locations. Fully aligned to the company’s culture and goals, the Internal IT Team is highly service focused. We deliver a friendly and approachable IT service management support experience. Our key objectives include offering both a prompt response and a proactive resolution to all end-user support issues.

The friendly and service focused approach is underpinned by the team’s high-level of technical experience and knowledge across multiple IT disciplines including systems administration, unified communication, information security, and IT service management.

Your role

As an Internal IT Apprentice, you’ll work at our Marlow Head Office but there will be the need to travel across our other 7 UK offices to provide hardware and end-user support.

Our apprenticeship programme runs for 15 months, when you’ll gain all the skills you need to excel in IT. You’ll work towards an IT Infrastructure Technician - Level 3 qualification and we’ll be by your side every step of the way.

What you’ll be doing

  • Desktop hardware deployment and support
  • Mobile device hardware deployment and support
  • Microsoft Windows Active Directory Administration
  • Microsoft Office 365 Administration
  • Cisco Unified Communication Manager Administration
  • Provide administrative support to Softcat’s IT Team

What we need from you

To be successful in this role, you’ll need a passion for IT, a desire to learn and have a positive can-do attitude. You’ll be a great team player and enjoy interacting with people. Ideally, you’ll have studied IT or ICT at school, college etc.

About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business.

How to apply

To apply for this role and to find out more, please click on the apply button.

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