IT Service Desk Analyst Level 3 Apprenticeship - Vernacare

Job Details

IT Service Desk Analyst Level 3 Apprenticeship - Vernacare

Vernacare is a UK-based, global leader in sustainable healthcare solutions, specializing in infection prevention, clinical waste management, and surgical solutions. They are known for pioneering products designed to improve patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley. 

Overview:

As an IT Service Desk Analyst Apprentice, you will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements.

Responsibilities:

• Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests.
• Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune.
• System administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks.
• Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving.

Desirable skills:

• Strong communication skills (verbal and written).
• Excellent customer service and interpersonal skills.
• Problem-solving and analytical thinking.
• Ability to follow procedures and meet deadlines.
• Basic understanding of Microsoft 365 and Windows environments.
• Team player with a collaborative mindset.
• Positive and professional attitude.
• Willingness to learn and grow.
• Attention to detail.
• Self-motivated and proactive.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Working hours:

35 hours per week, 9am - 5pm.

Benefits:

• 25 days holiday & bank holidays: Enjoy a healthy work-life balance with 25 days of annual leave plus 8 bank holidays.
• Pension scheme: Access to a competitive pension plan to support your future financial wellbeing.
• Employee assistance programme (EAP): Free, confidential support and advice for personal or professional challenges.
• Regular staff forums: Opportunities to share ideas and feedback through regular forums across all sites.
• Life insurance: Peace of mind with life cover providing 4x your salary to your family.
• Cycle to work scheme: Save on a new bike and accessories through a salary sacrifice scheme for your commute.

Future prospects:

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA Ltd

Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships focusing on the most in-demand tech skills, ranging from Level 3 up to Level 7 (a master’s degree).

• 40,000+ learners have already accelerated their careers with QA.
• 90% of QA apprentices secured full-time jobs upon completing their apprenticeships.
• Join a provider ranked in the Top 50 Training Providers from 2019 to 2024.
• Benefit from an award-winning learning system that combines cutting-edge technology, engaging content, compelling design, and on-demand tutor support.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.