IT Level 3 Apprenticeship - Partnership Education

Job Details

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IT Level 3 Apprenticeship - Partnership Education

Partnership Education is a specialist ICT Services provider to the Education Sector. We pride ourselves on being an education company in technology, and not the other way around. 

Our mission is simple, to provide outstanding ICT Support to schools. 

Overview: 

Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship. 

You will be supporting the technical team, providing 1st line support - both onsite and offsite. 

There will be a program of working with other team members in the field providing technician days and completing installations. 

Responsibilities: 

• Respond to helpdesk requests remotely. 
• Taking help desk calls; logging and tracking calls. 
• Hardware and software repairs in a workshop facility. 
• Installation of hardware and software. 
• Carry out network documentation and reporting. 
• Assisting with sourcing spare parts and replacement equipment. 
• Assisting technical team with maintenance tasks and installs. 

What we are looking for:

Desirable skills: 

• Experience of hardware repair and troubleshooting 
• Experience of Microsoft Windows and Microsoft Office products 

Personal qualities: 

• Well organised and self-motivated with a good telephone manner 
• Able to work independently in the field
• Reliable, enthusiastic and able to work effectively in a team
• Ability to prioritise workload and deliver solutions to meet customer SLA’s
• Strong customer facing skills, with an awareness of varying client technical skills
• Attention to detail and accurate record keeping
• Comfortable around young people in the education environment 

Desirable: 

Having a full driving licence and your own vehicle would be highly beneficial - as the role involves travelling to different sites.

Entry requirements: 

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject 
• GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Working week: 37.5hrs per week, Monday to Friday, 9am - 5pm. 

Future prospects: 

Partnership Education have taken on a number of IT apprentices in the past and those individuals have gone on to have very successful careers within the business. The progression pathway is very clear and will provide many opportunities. 

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

About QA Ltd

Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships focusing on the most in-demand tech skills, ranging from Level 3 up to Level 7 (a master’s degree).

• 40,000+ learners have already accelerated their careers with QA.
• 90% of QA apprentices secured full-time jobs upon completing their apprenticeships.
• Join a provider ranked in the Top 50 Training Providers from 2019 to 2024.
• Benefit from an award-winning learning system that combines cutting-edge technology, engaging content, compelling design, and on-demand tutor support.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.