IT Apprentice (End User Support) at Illumina

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About Illumina

At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless. We are growing quickly and looking for talented and passionate people to join us via our internship programme. Whether you're interested in genomics and biotech jobs, I.T. or finance, sales or marketing, engineering or manufacturing —join us and you can make a difference.

We’ve built a culture fuelled by innovation, collaboration and openness, and established ourselves as the global leader in DNA sequencing and array-based technologies. Like you, we know the importance of your role and offer you a collaborative and supportive environment in which you are actively encouraged to continually develop your own skills and knowledge, along with embracing innovation and change. If you want to make a difference, Illumina’s mission is to improve human health by unlocking the power of the genome - If that inspires you, let’s talk.

IT Apprentice (End User Support)

Are you currently fixing your family & friends computers & Wi-Fi?

Do you love tinkering with computers and technology in your spare time? Do you own custom gamer PC, a Raspberry Pi, or other hobby computer? Have you tried installing Windows or Linux on an old PC or helped family & friends “speed¬up" their computer?

If the answer to one or more of these questions is “yes”, then you might be a good candidate to become an apprentice in Illumina’s IT team. We build maintain & support the European IT systems supporting over 500 servers and almost 10 Petabytes of storage.

We are looking for talented and enthusiastic individuals to work with twenty diverse IT professionals in High Performance Computing, Support Services, Enterprise Infrastructure, Application Support and Networking.

You will start your IT career with us in our seven-strong End User Support team where you will develop your support & communication skills whilst learning the environment, the technology we use and how Illumina operates. You will learn to support our 800+ staff across Europe using a combination of Windows and Apple systems, iPhones and Google Pixel phones, and using a variety of high tech collaboration tools. Within the first year, you will also help the team with our migration of 500 staff members to a brand new European Headquarters based in the UK Cambridge area.

As well as technical skills, by the end of three years, you will hopefully have developed the skill and confidence to work independently, diagnose and fix complex problems, and contribute your ideas or discuss your experiences in meetings. You will have a sense of working in a successful IT team and telling your friends how proud you are to be part of that.

How to apply

To apply for this role and to find out more, please click on the apply button below.

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