Business Administrator at RBS

Start Date:
Southend-on-sea South East
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£18,000 annually
Review Date:
June 2015

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1. Please give an overview of your role and what this involves on a day-to-day basis:


As an RBS apprentice I was placed in a business administration role. My department was responsible for the access administration for employees of RBS, so when they joined the bank, moved departments and left the bank we managed their system/computer access

2. Have you learnt any new skills or developed existing skills?


Yes, I have learnt lots of skills, mainly confidence, time keeping, professionalism in the workplace and how to approach senior members of staff.

3. To what extent do you enjoy your programme?


I have thorougly enjoyed my programme, without it I would not have gained the valuable experience I have, and this apprenitceship has allowed me to progress my career within RBS at Coutts.

4. How valued do you feel by RBS?


To some extend I do feel valued, on my apprenictship I was treated as an employee and a member of the team from day one, and I was never made to feel unwelcomed.

5. How well organised/structured is your programme?


There has been ups and downs, at the start my programme was structured, but during the end of my apprenticeship scheme my assessor left which meant I was without an assessor for a few months.

6a. How much support do you receive from your training provider?


At the start, a lot. As I said my assesor left BPP, and when he left that meant I was without someone to assist me. Also my writing material (task books) were very vague and not specific to my programe meaning I could not complete some of them.

6b. How much support do you receive from your employer?


A lot, my employer has assisted and helped me throughout my programme, allowing me time out of the office to attend training days and study leave etc.

7. How well does your salary/package meet your costs?


Baring in mind how low the minimum wage is for apprenticeships, RBS pays well above that, I was on the same pay bands as my collegues so I was paid as if I were a full time employee. In comparrison to other banks that do apprenitcehips, RBS pays well above them.

8. Are there many opportunities outside of work?


Yes, my old team used to get together for social events and community investment days (charitable days) to help give something back, it also aided team bonding.

9. Would you recommend RBS to a friend?


9b. Why?

Even though their Reputation is not that great, they are positive in trying to rectify that, our CEO has a clear statement and vision that is realistic and his management team helps drive that. I enjoy working for RBS and would reconmend it to anyone wanting a successful career.

10. What tips or advice would you give to others applying to RBS?

RBS hires people based on skills/enthusiasm, not just age. I would tell someone who is applying to answer all questions honestly, and I would advise them to make them stand out by writing something different. For example if you get a face to face interview, be preparred with facts on RBS, create a 3 month plan on what you hope to achieve in your first 3 months like you already have been offered the job, and be confident!

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