1. Please give an overview of your role and what this involves on a day-to-day basis:
I am a DMS Analyst
My role involves reviewing the ways in which we work at the bank and coming up with new ways to do things and to get new ways for the customer to interact with the bank.
2. Have you learnt any new skills or developed existing skills?
I have learned a whole range of skills including things like, presentation skills, communication skills and listening skills. I have also gained a HNC in Computing.
3. To what extent do you enjoy your programme?
I really enjoy the programme. It has given me the chance to go straight in to work as I don't feel I would do as well if I went to university first. So I believe this is a great opportunity for those who don't particularly do well academically but are determined to achieve
4. How valued do you feel by RBS?
I feel very valued at RBS because there is a constant stream of support and opportunities to do things. There isn't a time where I can't ask for something and the answer to be told to me or for me to be pointed in the right direction.
5. How well organised/structured is your programme?
The programme is organised to an extent. The induction and training is there and good. But training that comes a year after we start and for us to do our job effectively isn't very efficient. Also not knowing anything that we will do until we join the team that we are put in isn't very useful as what is expected from the description on the application can be completely different to what the apprentices are doing.
6a. How much support do you receive from your training provider?
I receive full support from my training adviser. Any questions that were to be had during the running of the course were answered in quick succession to being asked.
6b. How much support do you receive from your employer?
I have a constant support from my manager. We constantly have meetings in order to discuss any problems I have and how solutions can be met to solve them
7. How well does your salary/package meet your costs?
My Salary is very sufficient for someone of my age and skill set. I do have a daily travel cost of £13 which is vastly met. All my costs are covered by the pay.
8. Are there many opportunities outside of work?
There has been many social outings and activities planned which I was more than welcome to join. There was also a Voluntary initiative in which we went to a local park and did some unkeep of it.
9a. Would you recommend RBS to a friend? *
9b. Why? *
I believe that this is a great place to work and a great place for you to start your career. You get all the knowledge by going to college then put it into practice and get some work experience as well
10. What tips or advice would you give to others applying to RBS? *
Just try and be as open minded as possible. RBS want you to come in and change the way in which things are done for the better and give the best customer experience to customers that banking has ever seen and this should be done with the newest and greatest tech.
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