Front of house hotel receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Receptionist, checking in guests, checking them out, ensuring all your needs are met if applicable. Checking rooms are clean and setup to brand standard, ensuring public areas give the best first impressions possible with cleanliness. Linen management with delivery and checking and sending off rejects. Bring in charge of a safe with a hotel float inside and having to bank any cash taken from guests etc.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes since the apprenticeship started I have learnt many new things to help me manage effectively and efficiently when I move up. Along with completing functional skills in maths and English.

10/10

3. To what extent do you enjoy your programme?

Very much so, I feel I have amazing support by my manager who is on site frequently helping me and teaching me new things whilst my tutor I see at least once a month face to face along with her messaging and checking in at least every couple of days to ensure I am coping ok.

10/10

4. How well organised/structured is your programme?

Very well structured, I know what is expected as and when and what time frames I have to complete them

10/10

5. How much support do you receive from your employer?

Without them I couldn't have done this, I get a lot support from both my deputy manager and my hotel manager

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

She is excellent, she really boosts my confidence when I doubt myself! She pushes me to complete things as and when she feels I am capable of doing so without putting me under pressure to do it there and then.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

A lot better as I see the bigger picture now from the top down to the bottom!

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

None

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Because it is a fantastic place to work and I feel we are all rewarded and appreciated for all our hard work

10. What tips or advice would you give to others applying to Whitbread?

Go for it and if offered to do an apprenticeship, then accept and enjoy!