Rating

3.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role at santander is that of a customer advisor for personal accounts.Thisis telephone based so customers can call us up and ask things about theit acc eg. balance, transactions.

    4/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes i have delevoped my skills in customer service on how to handle different calls and queries or for example a customer who if expressing dissatifaction

    4/10

  • 3. To what extent do you enjoy your programme?
  • I found the programee helful in expanding my knowlede in customer service however i felt i did not see my leaner as much as we was told and was intergrated with are job as much as it could have

    3/10

  • 4. How valued do you feel by Santander?
  • I feel valued by my team manager and team however as santander as a company i do not feel they appreciate how hard we work and the effort we put into are job roles.

    4/10

  • 5. How well organised/structured is your programme?
  • Not very well structured some aspects of the programme didnt seem to relate to what we was supose to be doing and also sessions would sometimes be cancelled and i wouldnt hear anything in regards to the apprenticship for upto 8 weeks at a time

    3/10

  • 6a. How much support do you receive from your training provider?
  • Not very much it at times just seemed like a tick in the box when seeing us and they wanted it over and done with. And often sessions where cancelled last minute.

    3/10

  • 6b. How much support do you receive from your employer?
  • Not much atal we was not aloud to do any of a modules in work although we was told we would at the start and also no body in santander seemed to know anything about the apprentiship.

    3/10

  • 7. How well does your salary/package meet your costs?
  • Not very well atal aspecially for thr work we do. I can manage on the salary as im living at home but would never be able to move out on this salary.

    2/10

  • 8. Are there many opportunities outside of work?
  • No we was told before we started the programme this programme would open opportunities butr it seems know i havbe finished it not opened anything up or benefited us atal.

    3/10

  • 9. Would you recommend Santander to a friend?
  • No


  • 9b. Why?
  • No, although it is a nice enviroment the job is too repetative and the salary is really low for what we do and how hard we work.


  • 10. What tips or advice would you give to others applying to Santander?
  • Have good customer service skills and show you can work well in a team. And be prepared to be in a busy enviroment taking lots of calls.


Details

Level 2 Apprenticeship

Finance

North West

May 2015


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