Fraud advisor at Santander

Start Date:
2012
Location:
Liverpool
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
Review Date:

Connect with Santander

Review Score

5.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

6/10

I work in the fraud contact centre, raising fraudulent payments, profiling account for large or unusual transactions. I deal with the highest level of security of all of the contact centres.

2. Have you learnt any new skills or developed existing skills?

6/10

I developed my customer service skills. I have gained a lot of knowledge in regards to speaking to customers and dealing with them when they are argumentative and angry.

3. To what extent do you enjoy your programme?

4/10

I would not say I enjoyed the programme, it all seemed a bit mundane and to be honest it was rather boring.

4. How valued do you feel by Santander?

8/10

I feel valued as I am currently looking to undergo further courses and am getting support from my peers

5. How well organised/structured is your programme?

4/10

The programme that I completed did not feel very structured. All of my workbook was lost by the first course manager, and all of the visits seemed structured to an extent but not in a way that I knew what I was going to be doing.

6a. How much support do you receive from your training provider?

3/10

I felt although I did not receive a lot of support, and felt like I just wanted to hurry up and get the sessions over with as I felt I was a hinderance.

6b. How much support do you receive from your employer?

6/10

I feel like I recieve more support from my employer but at the same time, there are instances where we are treated like a number.

7. How well does your salary/package meet your costs?

8/10

It does now meet it quite well, but only since I have moved to the Fraud contact centre

8. Are there many opportunities outside of work?

2/10

I do not feel as though there are any, no.

9a. Would you recommend Santander to a friend? *

No

9b. Why? *

It takes a lot of time to move to any other departments and even though you are advised that there is a lot of chances to progress, I do not feel like this is the case.

10. What tips or advice would you give to others applying to Santander? *

I would advise a friend to only consider it as a short term role and if they are wanting to progress they will have to work here for many years before any roles would be considered.

More from Santander

More Reviews Company Profile

Get personalised jobs straight to your inbox

Save time job hunting - get tailored job opportunities sent straight to you!