Customer Contact Team - Recs & Investigations at RBS

Start Date:
Manchester North West
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£17,000 annually
Review Date:
May 2015

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1. Please give an overview of your role and what this involves on a day-to-day basis:


I work on the customer contact team

My role involves me calling customers to obtain information so that their payments go through successfully. I also look at cases that require urgent attention so that it can be resolved as soon as possible.

2. Have you learnt any new skills or developed existing skills?


My communication skills have improved, My knowledge of international payments is huge as am able to help other members within the team out. Also am able to learn more as it is something where you are able to learn something new every day.

I have developed skills in working together with members within the bank.

3. To what extent do you enjoy your programme?


I enjoy the programme as it is a great way to learn at the bank and to progress within the bank.

I enjoy the idea of working towards a qualification that will benefit myself and the bank

4. How valued do you feel by RBS?


I feel highly valued, I believe that I am benefiting the bank as well as earning their respect when I do my job role.

I feel like I am contributing to helping the bank be more stable and to ensure that it is moving in the righ direction

5. How well organised/structured is your programme?


My programme is very organised and structured, the only trouble I had is the route I had to take to obtain my work books from BPP.

Also the idea of having webinars is great as it feels like we are in a a live classroom.

6a. How much support do you receive from your training provider?


I receive a large amount of support with everything to do with my apprenticeship from my training provider.

Also if there is something I am unsure of, they are able to assist me further in finding the right answer.

6b. How much support do you receive from your employer?


I receive a lot of support from my employer on a daily basis, if there is a question that I require answering, then they are always happy to help.

7. How well does your salary/package meet your costs?


My salary is fine, I dont have any complaints about it.

The package is excellent as I can tailour it to my benefit

8. Are there many opportunities outside of work?


There are opportunities that are outside of work which includes things like community days etc.

9. Would you recommend RBS to a friend?


9b. Why?

I have had an exellent experience and have enjoyed every minute of working within the bank.

The role that I do, feels like I am valued within the bank. And would recommend this to anyone.

10. What tips or advice would you give to others applying to RBS?

I would advise people to choose a department that they would like to work in.

As the bank has many departments that would suit anyone.

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