1. Please give an overview of your role and what this involves on a day-to-day basis:
I am a manager of 2 teams that deal with insurance credit hire claims to collect money. I do regular one to one catch ups to evaluate employees performance and also report performance to senior management
2. Have you learnt any new skills or developed existing skills?
I have learnt to improve my change management skills to reduce the barriers to change given to me by employees
3. To what extent do you enjoy your programme?
I really enjoyed this NVQ. It helped me improve in my communication skill and has helped me present in interviews more articulately. The NVQ teacher/helper was a also a great help!
4. How valued do you feel by Enterprise Rent-A-Car?
I enjoy working for a hard working company but I would like to feel more valued in my role as I am under pressure but try to deal with it as best as I can
5. How well organised/structured is your programme?
The NVQ program was very well structured and I always knew what the next step was. I had structure and always had booked in dates for the next meeting
6a. How much support do you receive from your training provider?
She was excellent. She helped me understand perhaps more simple tasks and I was able to test my understanding with her. She was also good at pushing me out of comfort zone
6b. How much support do you receive from your employer?
I do get a lot of help and support from my department and direct line manager. The company also support you by ensuring that there is time available to work on the qualification
7. How well does your salary/package meet your costs?
I travel a lot and although it was my choice to further my career I do feel that for the work I do I would be paid more especially as I manage upwards of 20 people in a high pressure role
8. Are there many opportunities outside of work?
there is lots of charity events we are always involved in. We have had social nights when we as a department have performed well and also as a manager we look to increase team cohesion by going out for meals etc. Outside of work I play hockey at a high level so this allows me to separate my personal life from my social life.
9. Would you recommend Enterprise Rent-A-Car to a friend?
It is a very stable career and if you want a long term career then it is possible to move all over the world and feel you are making an impact in a hugely respected company
10. What tips or advice would you give to others applying to Enterprise Rent-A-Car?
Work hard and really push yourself. Don't be afraid to change career paths and learn as much about the business as you can as it is huge!
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