Customer Service Coordinator at Mondelez

Start Date:
2014
Location:
Birmingham
Programme Type:
School Leaver Programme
Salary:
£16,400 annually
Review Date:
20th May 2015

Connect with Mondelez

Review Score

6.7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

6/10

As a customer service coordinator I look after a number of customers, I place their orders, ensure all stock is confirmed and that the customer is up to date with any stock or delivery changes.

2. Have you learnt any new skills or developed existing skills?

8/10

I have learnt a lot about tme management and working to deadlines, project work I am involved in outside of my day-to-day role has provded me with further development.

3. To what extent do you enjoy your programme?

7/10

I enjoy the study side of the program and all the extra project work I get involved in however I do not enjoy my day-to-day role as much as I enjoy everything else.

4. How valued do you feel by Mondelez?

9/10

Mondelez gives me lots of opportunities for project work as well as allowing me to attend training and development sessions so I feel very valued by mondelez as a company

5. How well organised/structured is your programme?

4/10

To begin with there was lots of confusion about the study arrangements, from the company side as well as the university side, for a couple of months there was complete lack of organization but things seem to be improving now.

6a. How much support do you receive from your training provider?

5/10

We are able to access all the university facilities and have our own mentors at Aston university,but I don't feel there is enough support or communication from our mentor, we have met for a 1:2:1 once since I started 8 months ago.

6b. How much support do you receive from your employer?

10/10

I have lots of support from my managers, mentor and buddy who have been put in place by Mondelez as well as support from colleagues and peers who are also on my course.

7. How well does your salary/package meet your costs?

7/10

Currently my salary exceeds my costs as I am still living at home, but I think if I chose to move out and rent then I would struggle with meeting costs and have little left over at the end of the month.

8. Are there many opportunities outside of work?

4/10

We aren't really informed about any opportunities there might be, there is one girl on the scheme in HR who is given lots of information about external courses ect and funding to do these, but I only know about these courses through her.

9a. Would you recommend Mondelez to a friend? *

Yes

9b. Why? *

Although the scheme is a lot of hard work the working environment is really good, everyone is very friendly. The scheme is also a good opportunity to gain a degree without the debt that comes along with it and gain vital work place experience for a weel known global company.

10. What tips or advice would you give to others applying to Mondelez? *

Don't apply if you are not willing to work hard or if you want the university lifestyle. Other than that just be yourself and try to get some basic business knowledge before you start otherwise the university course is a big step up.

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