Problem Analysts at IBM

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£19,500 annually
Review Date:
May 2015

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Problem Management. Running a service for the account I work on. I hold calls with the client, complete tasks, transfer information between other STPS. I am responsibility for collaboration calls and preparing documentations for meetings.

2. Have you learnt any new skills or developed existing skills?


Yes I have completed presentation courses but developed my skills on the job with communication. I have learnt how to manage my time better and been able to take the lead when needed.

3. To what extent do you enjoy your programme?


Enjoy the work I do though can be challenging. Enjoy working with the majority of my team though can be difficult situations where i step back. I really enjoy the apprenticeship as it has =developed me as a person and given me good working skills.

4. How valued do you feel by IBM?


I feel that my task manager on my account is very supportive and encourages me to take more responsibility. I have taken part in lots of giveback and have been able to promote the scheme externally.

5. How well organised/structured is your programme?


The program is very organized however I feel the courses could be closer together. the courses are fun, interesting and give you lots of knowledge.

6a. How much support do you receive from your training provider?


The instructors on the course are encouraging us to learn and develop our existing skills. Really enjoyed the courses

6b. How much support do you receive from your employer?


IBM give a lot of support with courses, medical and general help. I have a medical condition and all my managers have been supportive and help me get back into the work routine.

7. How well does your salary/package meet your costs?


Good. I pay rent back at home in Exmoor so it can cost me a lot when I go home and paying rent in Preston however IBM do help with living costs whilst I am renting from my home location. Its difficult with some costs as I live in Exmoor but my base is Manchester which does not make sense but it is just about managable with the support of living cost.

8. Are there many opportunities outside of work?


Loads of giveback events which im organizing. Trying to get one experience for a guy to get work experience.

9a. Would you recommend IBM to a friend? *


9b. Why? *

Its a great scheme and you are learning all the time.

10. What tips or advice would you give to others applying to IBM? *

Be yourself.

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